Elevenarrows
Frustrated with website, duplicate order, missing food!
I have experience feeding raw for 14 years. I decided to try ordering raw for convenience since my work load has increased. I ordered from 2 other companies and finally decided to try Maev. Here is my opinion: Pro: Sleek packaging that fits nicely in a regular-sized freezer. Vitamin boxes are convenient. Con: Bone broth is almost always stuck in a giant clump as if it melted and refroze. Zipper closure on bags can be difficult to align and seal properly. Pro: Food is bite-sized and my dogs love it. Con: There are often large clumps of food that has obviously thawed and re-froze. I have to get a knife out and hack away to break up the clumps. Both my dogs work hard to avoid eating the bone broth cubes. Even if I try to hand-feed them, they refuse to eat them. I have to completely thaw it and pour it over the food in order to get them to not waste it. Pro: I like the bundle options Con: Most of the food seems to look identical. I literally cannot tell a difference between Hip and Joint and Weight and Digestion. Hmmm... Con: Every. Single. Time. I want to change my order or delivery date, the website fails. I ALWAYS have to email for an employee to update my order. Always. It is aggravating. Until my most recent efforts this week, I have had a somewhat prompt email response and the employee has been helpful. HOWEVER, I had a DOUBLE order sent which cost me a fortune because they failed to UPDATE and instead, made an ADDITIONAL order. When I am spending $250+ on one order you can imagine how hefty that unexpected expense was. My husband was livid. They awarded me "points" rather than refunding the money. This time, when I tried to update my order, I have not had any success getting a person to help me. I did receive an automated email, treating me like a brand new customer. My original order was not sent and my account still shows wrong order dates. If they DO send my order, I have no doubt it will be incorrect since the website does not reflect the changes I tried to make...nor does it reflect correct shipping dates. I'm going to run out of food and will have two dogs with upset tummies and bowel issues as they are abruptly forced to a new food. One is 14 years old and will not transition easily. The other thing I will mention is that a large portion of the bag of food seems to be green peas and kale. I could easily and cheaply provide those items so it is disappointing that I am paying such high prices for mostly inexpensive food items. The more I think through this as I write this review, the more I realize I need to return to creating the raw diet myself. (Insert a very deep sigh here!)


