MaevReviews of meetmaev.com

This company does not stand behind their service and could care less about your dog. Our food showed up late and thawed. We received 30lbs of foul smelling, blood-filled bags. We called for a refund because this happened twice. They said “we don’t give refunds” unless you happen to understand you have to pay EXTRA for insurance. My dog would have gone 8 days without food. “Feed him a bland diet …” they said. Seriously?? I already had to change his food so he can eat. If you want to play games with your pets food and digestive stability, by all means sign up for this. The service is horrible.

I was using maev for a while with no issues but as my dog got older she started to not like the food so i canceled the subscription on August 16th at 7:30pm per the email i received. I decided i was going to order a few bags outside of a subscription to make travel easier since we were transitioning her still off the maev and we didn't want any upset tummies while road tripping. I never remade a subscription but somehow I had one still because I got an email today that they were packaging my next order which is strange cause i haven't used maev since September when i made individual orders. I called and told them that I canceled my subscription and that i wanted them to refund the money since it hadn't even shipped yet and I was told that they couldn't do that and that this would be the last shipment i received and to just donate the food since my dog will no longer eat it... They told me to donate $222 worth of food to a shelter when shelters don't take raw food or to just give it to a friend as if you can just change a dogs diet with no repercussions. I think its really sad that you run your business this way and that you don't actually care about the pet or the pet owner.

Ordered a subscription for dogfood thru a rewards offer from the company Rev U. Rev U claims Maev denied crediting my account for completing the offer even though I made the correct purchase. I will be cancelling my subscription and never using this site again

DO NOT BUY! I thought I would try Maev as a healthier option I was a new customer and needed to cancel an order right after placing - I emailed same day with zero response so I called waiting on hold for over 40 minutes for the rep to tell me they don’t cancel orders or do refunds at all- even though my order didn’t ship. If something happens to your pet on this food good luck because you will never get ahold of anyone and they don’t care. If there is anything wrong with your order you won’t be refunded and they won’t care. Be very careful before making the decision to buy this food.

I placed an order for the frozen, raw dog food to be sent directly to my kennel for while I was on vacation. I placed the order on Monday. It said it would arrive on Wednesday or Thursday. On Friday I checked the website and it said it was still processing the order. So, I called. There was a very annoying message that ran every minute or so saying that you could leave a number for a callback if you didn't want to wait. Eventually, the message got so annoying that I left a message. NO ONE EVER CALLED ME BACK!!! I am leaving for vacation tomorrow and I have no idea if and when the food will arrive. Even if it does, I have to go out and get different food because I have to make sure my dog is taken care of. So, at this point, it doesn't really matter. Really disappointing. This company seems really unreliable.

Worst experience ever!!!!! My dog would not eat the food and even when I attempted to insert into his mouth he would spit out. The company refused to refund and I’m now disputing the charges. I bet a lot of the good reviews are fake! Gross product as my dog will typically eat anything. Even worse customer service!

Do not buy this. I purchased the raw food and collagen cubes which showed up melted, thawed, and liquid. They shipped it 2-day with an ice pack in the middle of summer. The delivery did not sit on the porch as I brought it inside as soon as it was delivered. I sent them images about this and it took them 2 days to reply about this issue. When they did, they shipped a new box to replace this being an issue. Great, sounds good. Second box arrives exact same way. Poorly insulated and melted. I reach out again, it takes two days for them to respond. When I tell them it happened again they reply "Thanks for letting us know." No further help or anything. I ask for a refund as my dog can't eat raw food that thawed and then turned into a solid block that's not scoopable and melted cubes that are no longer cubes. They offer to ship a third time. I don't want to keep getting thawed boxes so I ask for a refund. They tell me I didn't buy the shipping insurance so I can't get a refund. So I need to buy insurance so your package shows up properly? I never write reviews but this company has poorly handled the situation for a $200 dog food order. Its not about the refund, its about the hoops I have jumped through to purchase, wait, email about issue, wait, get new food, email again, telling me that they will ship a 3rd time and will do a better job shipping with insulation. Why didn't they do that the second time? They position themselves as a more premier dog food but this is not premier service. I run an e-com brand and have shipped thousands of packages and get things happen but if an item doesn't arrive usable for the customer then you can't keep the customers money. It's just bad business. It would be one thing if my dog ate the food or didn't like it but this is raw food melting. So therefore the situation has put such a bad taste in my mouth that you should be aware that this is the service you will get if you have an issue with your order. This is so disappointing as their presentation online is beautiful but their back end doesn't match this service.

Unfortunately my dog got sick with a bacterial infection from this dog food. $2,000 vet bill later - please don’t make my mistake. She was extremely sick. There’s lots of higher quality options like Farmers Dog without having the risk of going raw. No refund on the dog food either although it’s suspected it was contaminated.