MaevReviews of meetmaev.com

Horrible customer service. Had a couple issues come up and the team did very little to help render the issue. The timing on their product and delivery is very hard to change. We originally had “15 lbs” but when changing the frequency “every 3 weeks” also changed the weight to “5lbs”. Now we have an over expensive bag bc we only “bought one bag” rather than 3 (which we tried to). But we were also blamed by customer service that we didn’t know how to use their services... no discount or anything done to the situation from company Also be aware the first time we got the product they gave us different quality levels to look for. Originally they said the food being a giant block of ice was not edible for my dog. They said the throw it out. When the second bag came, it was a block again. So I threw it out and contacted customer service to send another one. And they said that the food was “fine for my dog”. And since we already used their welcome discount. They didn’t not credit us or do anything to render the issue except send us more food and told that we threw out perfectly good food. Very worrisome.... The food comes mostly in a giant block and not as advertised on social media. Everyday I have to defrost the food which increases the chance of food borne illness. They are also not open on the weekends so if there’s an issue with ur dog food order over the weekend your dog is out of food for a few days.

Their shipping is all over the place. you may get it tuesday, thursday, or friday or never. I had a trip planned and caused a great deal of stress when food never arrived all week until Saturday. I was supposed to leave Sunday. The dogs have no food and I am on the computer trying to fix things. They never shipped it and i know this because tracking was provided and ups never got the package and only shipping info was sent. They seem to have no priorities. Once you subscribe they dont care. I am canceling as its not worth all the stress. They finally email me and say you should have received it.(Really??? well you should have sent it!!!) and they are sending me a new package on Monday. Thats a whole week late and what is crazy is now i dont even know if it will come tuesday or wednesday or thursday??!! if you wanna order maev you should be someone who never leaves home and have a lot of freezer space and have extra all the time. SO STRESSFUL

Maev is great in theory but a disaster in execution. They simply do not have the needed infrastructure to execute. It is literally impossible to get a customer service rep via the two options that they provide ( text 411 to 29071.....yeah good luck with that one, or sending a message to hello@meetmaev). I have emailed and sent texts MULTIPLE times - never to get any follow up. The owner of the company finally called me after I received three shipping notifications only to never receive the product, and requested a refund from my credit card co. but as for the email or text options- forget about it. If you order from this company, and you have an issue ( which you will) you will be in Siberia trying to get resolution. Finally, when I did get finally get my thrice promised shipment, like the other review- it was thawed out and in clumps. Simply not useable and nothing I was willing to take a chance giving my dogs at that point. Finally I have to believe the positive reviews are paid reviews - I cannot believe that my experience which was the worst of any online order that I have ever placed ( and I place thousands of dollars in orders in a month on a huge variety of sites....yes I'm an early adopter and , I enjoy shopping:)) was an exception. Oh and why am I submitting another review now? Because they never stopped my automatic shipments after the first disaster - so they have again charged my credit card and I'm back in the abyss of trying to get help resolving their mistake ( once again ignoring my texts and emails - so I've been charged for this crap that I don't want, and will be surprised frankly if I ever receive, based on the first nightmare in getting the shipment) .Save yourself the headache - DO NOT ORDER from this company.

Great concept but when food arrives it's no longer frozen...health hazard #1...poorly designed packaging is not resealable which makes no sense...my bags were open at the seam when they arrived...health hazard #2. when put in the freezer all of the food pieces form into one giant clump (since it thawed out during shipping) and I have to get a hammer to break the big clump up to feed to my dog. This is horrible. Something as simple as packing in re-sealable bags, having proper shipping conditions to maintain food safety and frozen temperatures are not that hard. This happened on my first order and they shipped out a replacement with the exact same issue. They are not ready yet for customers. They need to fix the these issues to make the marketing valid. Otherwise it's false advertisement.. *update-they did at least provide me with a refund.