MeeloogReviews of meeloog.com

Response from MeeloogMay 26, 2022

Hi Joe, we're so sorry you're having trouble seeing with the glasses. We invite customers to contact us during the 30-day warranty period if they're having a problem with their glasses. We received your paper prescription, however, the SPH for the right eye should be 1.50, not -1.50. Would you please check your inbox for the email we sent you regarding the resolution? Again, we apologize for any inconvenience this may caused you. Thank you.

Response from MeeloogMay 19, 2022

Hi Maria, we are sorry to learn that the frame didn't fit you. We would like to explain to you that the try on feature is more for trying on the frame style rather than frame sizes. To select a frame, we recommend that you take a ruler and measure your current pair in the same way as on our website. Then, select a frame online that has measurements within +/- 2mm of your current pair to ensure fit. You will find the detailed dimensions of a particular frame on the frame page. We invite customers to contact us at [email protected] during the 30-day warranty period if they're having a problem with their glasses. If our customers don’t like the glasses, we would be happy to offer either a 50% discount code to reorder or a 50% refund back to your form of payment (excluding shipping) as our glasses are custom-made medical devices. Please feel free to contact us at [email protected] if you have any questions and we would be eager to assist you. Thank you!

Response from MeeloogMay 10, 2022

Dear customer, we are full of remorse to know that your shopping experience with us was not good. Our logistics is giving customers a big headache. A massive delay across the US Customs is the incident beyond our control since it is a Federal Agency. And we are aware of that. We are now working on the improvement of the shipment tracking system in the hope that we can monitor each parcel and notify the customer if any anomaly (e.g. delay, return) is detected. We are more than willing to assist you with this case. However, we cannot locate your order with the information provided. We encourage you to contact us at +1 (302) 240-9966 or by email at [email protected] with the order number. We are eager to resolve this matter to your satisfaction and hope to hear back from you soon. Thank you. Have a nice day.