Trish Dillery W.
So the actual process worked fairly…
So the actual process worked fairly well. They were quick they got the prescription approved they even shipped it out within a relatively short period of time. I was quite hopeful. My complaint is actually in the way they do their free shipping. UPS ideally takes the package most of the way and then USPS takes it the last leg. My experience with that kind of shipping is that the package almost always gets delayed or lost entirely. So I wish I had known that before I checked out and chose the free shipping option. We are within the eight days as tomorrow is day 8 but for the past 4 days my package has been 45 minutes from my house in limbo. UPS no longer is transporting it but USPS also doesn't have it. So at the moment nobody technically has my package. And again this is not necessarily a complaint about the company. It's just the way they do their free shipping. I will update this when I get my package. I just wanted to feel better I didn't want to have to battle two different shippers but I'm anticipating that that's what I'm going to have to do. Hopefully the company will be responsive if it doesn't arrive by tomorrow and they can help me. So this would have been a five-star experience had I got in my package because the company on its end did fantastically. But because I was not made aware of the way they do their free shipping before paying (though it may be on the site if you dig deep enough) I am a little upset. I would have never chose to allow multiple shippers to handle my package because as I said my experience with that in the past has always been a delayed or missing package *I do want to edit that I wrote the company to also say this just in case they didn't see it here and they did immediately get back to me that they heard my suggestion and that they appreciate me reaching out to them. So that is very promising and makes me feel secure that even if the shipping situation doesn't work out they will make sure everything is okay. I will use the expediated option next time.
Response from Medzino HealthDec 6, 2023
Hello, Thank you for reaching out and I am sorry to hear you are unhappy with our shipping methods. If you do not receive your package by tomorrow, please reach out to us and we would be happy to further assist you. We appreciate your feedback and we look forward to providing you with the best service. -Medzino Care Team


