MEDvidiReviews of medvidi.com

I originally scheduled an appointment with them and they never confirmed it. Then they schedule it for next day... ok. Then the appointment is rescheduled again to some random day and time. They then rescheduled for the fourth time due to a provider issue... this time another 10 days out and again without any proper warning or communication to me. They schedule their appointments at random days and times without concern or input from the patients. I work during the day and am often in meetings, I cant just randomly take time off without warning. Forget trying to get Medvidi to live up to any promises they make. I've been promised return calls from supervisors, never happens. I feel that I have been FAR MORE PATIENT with them than I should. Giving them the benefit of the doubt. We are now closing in on more than 3 weeks of delays without even getting my first appointment handled. I would seriously AVOID this company and find a better one!

If I could give them negative stars I would. I had an appointment with them on 10/11/2023 and I still do not have my prescription. They are very quick to take your money for the appointment, but WILL NOT help or refund your money even though it has been their fault and they admit to it being their fault. I have talked to them every day sometimes twice a day and all I get is we are sorry I am sending this over to the doctor and you will have your prescription. Well its day 11 now and another phone call and NOOOOOOO prescription. If I could reply to your review comment I would. You say to reach out to you and I have several times and you will not do anything, but say I am sorry we will forward your concern to our team and you will get a text message. Just give me my refund for the doctors visit. That is all I ask!!! I have heard all the apologies I care to hear from you

Terrible overall experience and a waste of money. The doctor "listened" enough to tell me what needed to be treated first but then prescribed something that failed to address the issue and actually has risks of what she was allegedly trying to avoid by prescribing it. When I brought this up with customer service and asked for a replacement appointment with another provider or refund, they danced around the issue and never followed up to deliver any resolution. They then have the gall to continue sending marketing messages espousing how important mental health care is when clearly they don't care to actually help and just want to take your money. Avoid at all costs.

horrible. Scheduling has been a nightmare recently. I tried to schedule a follow up appointment for anxiety medication management online. I chose “any provider” and then the time slots showed availability as soon as the next day. I clicked on one that worked for me. Then I received a text and email that they made the appointment for 1 1/2 hours later than the time slot I chose. I wouldn’t be available then so I immediately responded that the time doesn’t work for me and it needs to be rescheduled. I did this through text, call, and email. No response, no way to leave a voicemail. I finally got ahold of someone the next day and I could barely hear her, she was speaking very fast along with an accent making it almost impossible hear or understand. I finally was able to communicate that I’m not available at the time THEY gave me (which why is that even a thing? don’t show open time slots if they aren’t actually open). She said she would note my day/time change and that someone would contact me with an updated time confirmation . Never happened. I then received a bunch of missed calls, message, and emails from a provider trying to continue with the appointment that I had rescheduled. so obviously whoever runs the phone did not communicate this to provider or input in the system. I couldn’t answer to let the provider know because I was on another important video appointment. once I was able to call, I again told the helpline that I have yet to receive an updated appointment. they scheduled me for the next day at 3pm with a different provider. I received the appointment link in text and email, I joined on time, I waited over 20 minutes. No provider. So I tried the email link…waited again, no provider. I joined the text link again, waited, nothing. I waited an hour in total, never received a response through text or email, or had anyone answer the phone. A day later and I still have not received any response from anyone. I’m already overdue for my medication refill…I use this service because I’m waiting for my emergency insurance application to be approved. Only then can I get assigned a new primary doctor who will have to refer me to psychiatry specialist. which can be a long process. Unless this is a last resort, I do not recommend

I used MedVidi for approximately three months and sought out treatment due to the quick availability of appointments and accessible price for psychiatric care. While this is true, the customer support, online platform, professionalism and interim availability of providers is incredibly irregular, sporadic, and quite frankly, reprehensible. My initial appointment was with a NP licensed in the state I was working in at the time, things went very pleasantly and I asked if I could follow up with any concerns regarding medications in advance of the next appointment, to which she noted that I would be able to “contact her through the patient portal”. My medical records from MedVidi confirm this; stating, “I informed the patient that she may call me back AT ANY Time with ANY Questions or issues which may arise regarding what we discussed.” There is NO option to call, email, or message providers with questions or concerns in between appointments. For a program that provides 100% virtual psychiatric care, this is incredibly dangerous, especially considering that they prescribe ALL psychiatric medications (including controlled substances II-IV). Follow up appointment went okay but I felt that I was not informed on medications to the degree I would have hoped. For example, when I asked for additional information regarding the mechanism of action for one of my medications, she suggested that I “review PubMed articles”. I was appalled, given that with her medical training she should be able to provide a patient with this answer. Given this concern, and the fact that I would be in another state for a few months, I requested to change my provider to an MD licensed in both states to ensure continuity of care. The appointment went very well and I went to the patient portal to book my appointment for next month, but received an error message. Upon calling the team, I discovered that the Dr. I had met with the day before had left the practice. The team did not send me any notice of this via official text or email communication or inform me of his departure prior to scheduling an appointment. I have since seen multiple online reviews confirming that other patients were also not informed of his departure. This is NOT STANDARD MEDICAL PRACTICE. After looking up the NPI numbers of the providers I worked with and was offered for follow-up appointments, I discovered that NONE OF THEM WERE ARE BOARD CERTIFIED IN PSYCHIATRY OR PSYCHIATRIC NUSING, yet their website explicitly states “Our medical team is made up of board-certified clinicians with extensive experience in mental health treatment”. Upon requesting my medical records, which included my psychiatric evaluation and progress notes they were INCREDIBLY disorganized and lacked consistent formatting and sufficient detail. While I understand MedVidi’s mission in providing accessible psychiatric healthcare, the execution of their services is deeply concerning and I would not be surprised if serious legal ramifications come their way very soon. Please avoid.

The company only has doctors to service NY, TX, FL and PA. They take your money and don't tell you till after the app time passes. Illegal

I spent 195 dollars and my time looking to secure an easy Ambien script as I’m in between GPs as I’ve recently moved. I was scripted 4 pills. Complete waste of time and money. Will never use again. No recourse

Booked an appointment in the morning expecting a same day appointment. I selected 3:30pm but there were many more options. They want your money just to schedule the appointment and all you get in return is a text saying thank you for your money we will reach out to you shortly. 3:30 came and there was no communication from this company. I tried calling their phone number and a automated line picks up and gives you options to choose from. I chose every option they had, the second you choose an option it hangs up automatically. If you wait on the line for help it hangs up. Huge red flag. At this point its feeling like a scam and that my money is gone, I saw they had a chat service on their website so I went to that. The chat service responded but they just gave me the run around saying they will be reviewing my file and a doctor will see me shortly. Another by 530 I asked them what is going on, they said they will get back to me in 24 hours. Another red flag in my book. I am now waiting for a refund which they say will take two weeks. I might just have to charge back the payment. Please think twice before giving them money. Update: I responded to the automated bot response asking me to reach out to them. I know its shocking but they literally have a automated email response also.... Zero thought, or response to my email, just a copy + paste response talking about issues they will be working on that I didn't even talk about. Now they are trying to take my review down, asking me for a reference number... How could I have one when all you did was take my money and never contact me? No refund yet.