MEDvidiReviews of medvidi.com

SCAM!!!!!!!!HORRIBLE EXPERIENCE!!!!!! DO NOT RECOMMEND!!!!!!

EDIT 09/14/2024: My AMAZING provider left and they rescheduled me. I received no appointment reminders or anything. After my appointment (prepaid for) passed without any contact by the provider, I was sent another bill for $50 for a n/s fee. It's only a matter of time before this operation gets shut down completely! Other than money, there's no reason to see medication management patients monthly if you're just sending in the same medication each time. The mental health office I work for sees patients once every 6 months unless the patient would like to change medication. Yeah, MedVidi provides controlled substances with little to no vetting but it's not worth it when they leave you in withdrawal because of greedy providers only looking out for themselves and their wallet. EDIT: After this review they contacted me. I spent another week going back and forth with their customer service that has little English comprehension, the tried saying that it was against DEA regulations to contact my doctor within 30 days of my appointment, basically trying to say I have to wait until I pay for another appointment to correspond with her. They kept blaming DEA guidelines and such. I sent them the DEA guidelines for review that say no such thing about not being able to contact your doctor until 30 days has passed for medication adjustments. I was really happy with my visit! The provider [who is no longer there because it's an awful company] was AMAZING. She was sweet and understanding. She told me to contact her if I needed her to adjust the meds before our next appointment. They don't let you contact your doctor directly. I contacted customer service over a week ago and they have yet to get my message to her. I've tried following up with no response since the initial generic "we'll forward your message to our request team." I had planned to continue my monthly service with this company but I guess they just want you to be a one and done type of patient.

TOTAL RIP OFF!!! I called to get anxiety medicine and after a VERY few minutes, the Dr said a hard No as I wasn't seeing a therapist. Clearly if I was seeing a therapist, I would have gotten the prescription from them....unethical advertising as they promise what they don't deliver and I paid $195 up front for NOTHING and they would not reimburse me...be very careful.....regarding your reply…. Don’t advertise something you can’t deliver as making assumptions you aren’t all Dr.’s or you could prescribe Valium without me having seen a therapist!

Since late September, early October this service has been utterly atrocious - from the team assigned to work with you, punctuality, professionalism, technology ease of use, and being straightforward. Over and over and over and over and over again I continuously hear "we will give you a call back." And they NEVER do. This has been ongoing for two months now and each representative refuses to issue refunds until you make the absolute biggest outcry possible. It's tedious, annoying, and just awful business with zero show of empathy for people simply trying to understand what is going on with their appointments or medications THAT WE PAID FOR.

Doctor wrote prescriptions over 24 hours ago but staff had not sent to pharmacy, and gave me a run around all day yesterday. Have no idea where I stand today and now have to seek alternative providers. Update in response to owner reply: It's interesting the owner would advise I email them to look into the issue, because I've literally been emailing the customer service team and the referenced address begging for information, and they have refused to provide it. Additional details bulleted below: - Prescriptions written Saturday AM 11/18 following appointment, but remained in "preparing prescription" status and were not sent to pharmacy all day. Typically this happens promptly and from the patient's (my) perspective it is unclear why there would be a delay. - Repeatedly throughout 11/18 afternoon and evening I tried via email, phone, and text to work with the customer service team to understand the reason for the delay and ultimately when I could expect the prescriptions to be processed. I emphasized this was because I was planning to travel starting Saturday evening and would not be available locally to pick them up if they were not sent to the pharmacy on 11/18. I also explained that if they would not be submitted by 11/18, this was fine so long as they would be able to submit them to a different pharmacy located where I would be traveling. The customer service team was untimely in their replies and ultimately provided no meaningful information regarding 1) when Rx would be submitted or 2) if need be could they be transferred. Therefore I had to cancel traveling on Saturday and continue into Sunday trying to get information from the team. - On Sunday 11/19, I again repeatedly inquired about when the Rx would be submitted and if it could be transferred if needed, simply so I could decide if I could depart for my travels or should stay locally and wait. Again, I received no meaningful information to aid in this decision. At this point, I decided to depart for my travels and prior to doing so emphasized with the customer service team that if/when the prescriptions are processed, they CANNOT be sent to the original pharmacy in 19341 and MUST be sent to the Giant in 18201. - About 30 minutes into traveling, I receive a text saying that the Rx's were finally submitted but to the incorrect pharmacy in 19341. At this point, I had received no other communication indicating whether they could be transferred. So, I turned around and drove 30 minutes backwards to pick them up. Then, several hours too late after this occurred, I received an email asking about transferring the prescription. It seems this willingness to help was only prompted in response to this original trustpilot review, or else I'd still be waiting. To summarize, the issue has been resolved by me, with no help from customer service, and only after I delayed travel plans for over a day and spent much of that time begging the customer service team for any meaningful insight into what was occurring. And had I not been so diligent, this easily could have resulted in a larger delay in trying to receive the medication. And so, while I'm very happy with my interactions with my doctor, I doubt I'll use EZ Care going forward because their customer service - in particular their ability to communicate promptly and effectively - is so poor.

It took a week to schedule a follow up appointment, and it wasn’t for an additional 2.5 weeks away. My doctor was no longer available, with no warning, and my new doctor would not work with me on my existing treatment plan. I am extremely disappointed in how this was handled.

Nightmare. Don't come here. I called. They said i would have an appt the same day. I paid. I made an appointment 11/12/23 for 3:30pm. Nobody called. I called back. They said i would not be getting an appt for weeks.Nobody ever got in touch with me I'm suffering. My anxiety is through the roof. I'm pacing. And can't sleep. In tears. I feel like I wasted 195 dollars. This is unacceptable. What a nightmare. I don't want a PA. I need an appointment this morning if anyone reads this. Sincerely, Nathan Doden

What is going on with this company I don’t understand!!!! I paid for my appointment and now they are telling me that theirs no open slots for the next month. My medication is due now and they can’t seem to find me anyone to see! This is so upsetting and causing me so much distress when I thought this website was all about Mental Health well being?? I’m so dissatisfied and disappointed I paid my money all I want to do is see a provider so I can continue to be well.I was contacted tonite and was told they just had some doctors leave and it was there first priority to get me scheduled! So hopefully it will happen within the next few days! So today I get on the website and my second appointment has been canceled this is unreal and so wrong they kept both of my payments and I am still without an appointment and my medication!! How can they treat people this way I don’t understand!