MEDvidiReviews of medvidi.com

David Okonkwo had the audacity to tell me I was NEVER on Adderall, despite the fact that my profile clearly shows I was prescribed Adderall multiple times by my recent doctor at MedVidi. It’s right there in black and white, yet David Okonkwo either didn’t bother to check or deliberately ignored it. I paid for this appointment expecting real medical care, but instead, David Okonkwo completely dismissed me, disrespected me, and acted like my medical history didn’t exist. This is beyond unacceptable. I demand a full refund immediately or a different doctor who actually knows how to read a patient’s profile—because David Okonkwo clearly doesn’t.

Been getting the run around for 4 days now. Now been hung up on and Immediaitly received a text message saying call was lost....if you knew my call was lost you would call me back? Now Ive been in position Q1 for 30 minutes ...obviously refusing to take my call, jane I have called the number you gave and was told the same thing I was told yesterday and Friday. That they have let the appropriate team know and I will be contacted within a couple hours...but yet It doesn't happen. It seems all anyone cares about is that I leave a good review at end of the call and they will tell me anything I want to hear in order to get a good review. Poor customer service

It's a racket. You have to pay $159 and have an appointment EVERY TIME you get a prescription refill. That's $1908/year. I'm not young and I've had my share of scrips, and NEVER had a doc make me see them unless there was an issue or question.

I waited over an hour for an appointment late at night that no one showed up to after paying $200. I have called several times, texted, e-mailed. Different numbers and e-mail addresses. This place is a SCAM!!!!!!!!!!

SCAM, they don’t send meds and won’t give refunds. Save the aggravation. Had to cancel credit card and file dispute.

DO NOT order from this place. It is a rip off. They sent meds to wrong address, completely different state and then would not even acknowledge they messed up. Still had wrong address after 3 calls and they would not refund my money. I’ve filed a dispute with credit card company and cancelled my card. Save yourself…

After my recent experience with this company I cannot recommend them any longer as they are incapable of delivering first rate quality services that cater to each individual needs. Don’t waste your time or your money. They are also one of the more expensive of all groups available

The most disorganized customer service experience I've had in a LONG time. My first provider appointment went well, and I was able to receive and fill my prescription. However, the follow-up appointment I scheduled after was canceled within the hour, and it looks like the provider is no longer there. I spent a full THREE WEEKS trying to get it rescheduled because I'd already paid for it. I spoke to FOUR different people via email, then one of the same via phone. Each time I emailed, I was asked to provide my details because they seemingly don't keep track of which person is helping a client -- all the emails are filtered through one generic MedVidi email. The first person, Roy, confirmed the appointment that had already been rescheduled, so he didn't seem to know what was going on. I spoke with only one provider more than once (Sarah) who told me to wait until the last couple days of December to schedule because the new schedule for 2025 hadn't been posted, which was odd because on their website, I could easily see the schedule. The only reason I didn't schedule it myself was because again, I'd already paid, and I'd have to pay $160 again if I scheduled a new appointment. One week after I reached out on December 30th, I still hadn't heard back, and I emailed again to get yet ANOTHER person that I had to start over with. I never got past "We'll look at the schedule" with ANY of the people I e-mailed with before the process started over again. I decided that calling might be easier, so I did. Roy again, who told me he could get me in with a provider that evening. I asked if it was a confirmed appointment, and he said they would forward my info to the provider, who would make the appointment. As I'm sure you guessed, that never happened. The next day, I requested a refund. Fiya asked if I was sure they couldn't reschedule me instead. I don't know, CAN you? Because no one else seems to know how! I told her that the customer service didn't seem competent to do that and confirmed my desire for a refund. She replied that she could reschedule me ASAP. 😂 I threatened a chargeback if I couldn't get refunded, and I received a confirmation of refund within 24 hours. I know that the people who work here probably know that they work for a disorganized garbage company and are doing their best, but WOW. The hoops they have people jump through, it's just not worth it. I'll be taking my business to an in-person psychiatrist that I can regularly contact without interference from a customer service department who doesn't seem to have any communication amongst themselves or ability to help with a simple reschedule. I fully believe they would have tried to keep pushing me off until a chargeback was no longer an option if I were a more naive person. Looking forward to the canned copy and paste response from Janet! I'm glad to see that she's fulfilling another part of the high-quality customer service that MedVidi claims to provide!