Medterra Reviews | Read Customer Reviews of medterracbd.com

Medterra Reviews | Read Customer Reviews of medterracbd.com

Medterra reviews

351 approved reviews, newest moderated first

Carl V.
Jun 17, 2025
I didn’t get the product yet
I didn’t get the product yet
Response from MedterraJun 17, 2025
Carl, thanks for reaching out! The product you ordered—the Pain Relief Roll-On—is currently on backorder, but the good news is we’re expecting it to arrive at our warehouse tomorrow. You should have received an email update about the delay, but I totally understand how frustrating this can be. To make up for the inconvenience, I’ve gone ahead and upgraded your shipping to UPS 2-Day at no extra cost, so once it ships out, it’ll get to you much faster. We really appreciate your patience, and I’ll keep an eye on your order to make sure it goes out as soon as it’s back in stock. Let me know if you have any questions in the meantime!
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Roxi M.
Jun 16, 2025
I ordered a bottle of the Medtera CBD…
I ordered a bottle of the Medtera CBD ointment for my mother. They sent it out as promised. I then received an e-mail stating the next bottle was being processed and will be sent out shortly. I sent them an e E-mail stating I did not reorder and please don't send another. I then received an E-mail stating my order was being processed an will be sent soon. I then called them. I sat on hold for 15 minutes, only to be told there was no one available to help me. I was then told to leave my phone number and some one would return my call. That was 3 weeks ago. A 2nd bottle has arrived, which I sent back. Still nothing from them until this survey. So... i would say, the product is good, the customer service sucks. How is that for an honest review.
Response from MedterraJun 17, 2025
Roxi, we’re really sorry to hear about your experience and appreciate the opportunity to clear things up. We want to assure you that we respond to all customer inquiries within 24 hours, and after reviewing our system, we weren’t able to locate any emails or calls linked to your account. That said, we’ve gone ahead and canceled your subscription and, as a courtesy, we’ve also refunded your most recent order. No need to worry about sending the product back; feel free to keep it or pass it along to someone who might benefit from it. We’re happy to help anytime, and if there’s anything else we can do to make this right, please don’t hesitate to reach out directly!
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jim
Jun 11, 2025
Love the daytime gummies
Love the daytime gummies. Just the right amount of added energy. 1 in the morning and 1 after lunch works great for me. Thanks
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jody S.
Jun 9, 2025
I sleep like a baby with the Sound…ZZZZZ
I sleep like a baby with the Sound Asleep gummies. I tried to go without and had to order more.
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Hannah C.
Jun 1, 2025
I ordered a free sample but they signed…
I ordered a free sample but they signed me up for a subscription. They have been charging me $48, sometimes TWICE a month, but when I contact them they say they don’t have my information. They send me gummies but I somehow don’t have an account. The gummies were fine, but expensive so I decided not to sign up. They charge me and send them anyway. Customer service has been rude and dismissive, and this is the 6th time they have charged me for a product I no longer want.
Response from MedterraJun 12, 2025
Hi Hannah, we’re really sorry to hear about your experience and appreciate you bringing this to our attention. We want to clarify that we never create subscriptions on behalf of our customers—in fact, our system doesn’t allow us to do that. It sounds like a subscription may have been accidentally selected during checkout by choosing the "Subscribe & Save" option instead of "One-Time Purchase." We’ve processed a refund for your most recent order and canceled your subscription. I also sent a follow-up email to confirm everything has been taken care of. We truly value your feedback and are here to help if you have any other concerns.
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greer J.
May 21, 2025
The gummies do work
The gummies do work, however they only work for 6 hours for me. But that’s better than 4 hours. They do not make me feel groggy as advertised.
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Christy S.
May 18, 2025
Pain Relief 1000mg works
The products I have purchased have worked well. I have knee issues and the cream I bought helps for a little bit. Not as long as I would like of course. I buy Pain Relief 1000mg.The website is easy to get around in and the prices are fair. The delivery is a little bit slow.
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Leslie & Peter K.
May 15, 2025
I am now able to get CBD capsules with…
I am now able to get CBD capsules with 50 mg CBD oil. I was having a terrible time with IBS. With these capsules, I can now add foods back into my diet, and I am so much more comfortable. It's really pretty miraculous, after so many doctor visits and trying so many things.
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