Lara
They have sent me another person's…
They have sent me another person's order they just will not respond back i like the products but will probably try somewhere else due to the crappy customer service.

Medterra is an innovator, bringing new therapies to market first that improve lives. We make modern care solutions to nurture your wellbeing with quality formulas fueled by the best science-backed, natural ingredients, and put to the test by the most rigorous standards in our industry. We craft wellness essentials to constantly support you at your foundation. Welcome to wellness support made for real life, and a better you.
Medterra (medterracbd.com) has 351 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 12 reviews with 3 stars · Clear filters
Lara
They have sent me another person's order they just will not respond back i like the products but will probably try somewhere else due to the crappy customer service.
Mary-Alice
I am trying these with my dog, noises are a problem. She enjoys the treat but dosage / cost is a bit out of my range. She will have a better July 4th because of them.
Justine V.
I’m feeling groggy the day after. Using sleep gummies. I go to sleep, wake up at 3 pm, having trouble getting back to sleep.
Gregory
love the product. 15 day shipping sucks.
DP
The product is good/clean but was a bit disappointed that it took over a week to arrive.
Roxi M.
I ordered a bottle of the Medtera CBD ointment for my mother. They sent it out as promised. I then received an e-mail stating the next bottle was being processed and will be sent out shortly. I sent them an e E-mail stating I did not reorder and please don't send another. I then received an E-mail stating my order was being processed an will be sent soon. I then called them. I sat on hold for 15 minutes, only to be told there was no one available to help me. I was then told to leave my phone number and some one would return my call. That was 3 weeks ago. A 2nd bottle has arrived, which I sent back. Still nothing from them until this survey. So... i would say, the product is good, the customer service sucks. How is that for an honest review.
Response from MedterraJun 17, 2025
Roxi, we’re really sorry to hear about your experience and appreciate the opportunity to clear things up. We want to assure you that we respond to all customer inquiries within 24 hours, and after reviewing our system, we weren’t able to locate any emails or calls linked to your account. That said, we’ve gone ahead and canceled your subscription and, as a courtesy, we’ve also refunded your most recent order. No need to worry about sending the product back; feel free to keep it or pass it along to someone who might benefit from it. We’re happy to help anytime, and if there’s anything else we can do to make this right, please don’t hesitate to reach out directly!
Mary C.
I love the SleepTight formula and have told several people about it. Very gentle, with no hangover. What I don't like is the barrage of marketing pop-ups and emails you have to endure whether you just bought something or just want to read about another product, or even leave a review. It may be what drives me away from doing business with you.
Frank F.
Medterra sent me an email requesting a review of their product. Unfortunantly, I couldn't toggle any rating other than the 5 star rating. So, I decided to post here. As a long time smoker of high quality marijuana, I have concluded that their extracts come from legal, low quality hemp plants (as with the other sellers). Their product (as with other sellers) contain cdb's but not of the best quality.