Medshopdirect is listed under Health Equipment.
Medshopdirect (medshopdirect.com) has 115 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Although it began as a simple on-line order, they were especially attentive to me by calling almost immediately to say the item ordered was not in stock in the color I wanted so it couldn’t be shipped immediately. But they also suggested an alternative at the same price similar to what I ordered and I liked that item even more so received that in stock item within days. Customer service was outstanding. The delivery was also not a problem.
Barrie P.
I was so pleased that I found a queen sized hospital bed recently. It is through Icare beds thst I found exactly what I was looking for. It looks like a normal bed. It goes up and down and has castors that allow it to move around easily and then locks in place. It is so comfortable. Omar was very helpful to assist me in choosing exactly what I needed.
Grateful
⭐⭐⭐⭐⭐ Excellent Customer Service I’m very satisfied with my experience with MedShop Direct. Their customer service was professional, responsive, and very helpful throughout the process. They handled my situation promptly and made sure everything was properly taken care of. I really appreciated their communication and the effort they made to resolve the issue. It’s refreshing to receive this level of customer service. I would definitely recommend MedShop Direct to others looking for a company that truly cares about its customers. Thank you for your excellent service and for making this a positive experience! ⭐⭐⭐⭐⭐
Lucy R.
My mom loved the mattress
Sherrie A.
Update September 4, 2026 Customer Service at Med Shop Direct is truly outstanding, I would definitely order from them again, but would not use Mobility City for installation . Omar and Ivan from Med Shop Direct took an active role to ensure I was satisfied with the mattress and bed I ordered with white glove installation. Mobility City of Lakeland, Florida provided the white glove delivery service. I would not recommend Mobility City, their installers have great personalities but that is it. Coming to my home without all the parts that were shipped and located at Mobility City is ludicrous. Thank you Omar for sending the headboard and footboard, it was installed and looks great Previously (August 30th) I ordered a Medacure LX-BARI bariatric hospital bed (includes cherry headboard/footboard plus side rails) and a Medacure bariatric alternating pressure with low air loss mattress on August 12, 2026. I was originally told they would arrive on August 20th locally for white glove delivery scheduling. The bed was delayed to August 24th. The white glove delivery took place on August 28th. Very nice delivery/installation men. The bed box was damage and held together with gray plastic wrapped around the box. Once opened there were plastic and wood pieces just thrown in with the bed. The men did install the bed - it was missing a cotter pin, but they had a bucket of parts in their van. Everything seems to function properly. The side rails were packaged separately and in excellent condition. There was no headboard or footboard as ordered and included in price of bed. I have called Customer Service and they are “looking into it.” I need the headboard and footboard NOW and am concerned that looking into means I don’t get what I paid for. I am questioning if I will ever see the headboard or footboard.
Response from MedshopdirectAug 30, 2026
Thank you for your feedback. To clarify the timeline here, the white glove delivery and installation took place on Friday, August 28th. We were made aware of the missing headboard and footboard that same day, and we are already arranging shipment and a follow-up installation for those pieces. Missing components from a shipment is not something we take lightly, and it is certainly not the norm for our orders. That said, when it does occasionally happen, we resolve it. The headboard and footboard are coming, and we will schedule installation at your convenience. We understand the frustration of receiving an incomplete order. We do wish we had been given the opportunity to make this right before receiving a 1-star review less than 48 hours after delivery, but it will not change how we handle this. We are committed to delivering every item you purchased.
Cynthia P.
I enjoyed working with the representative. He answered all my concerns. Very informative concerning product of interest. Mattress arrived on time and was a perfect fit for my bed. Representative was polite, professional, knowledgeable and efficient. He made my purchase quick and easy.
Kat C.
Website was easy to browse and find the lal mattress system needed for my son. It’s been great for him .
Cecilia C.
Omar was experienced and made sure I was getting everything my husband needed. I recommend Medshopdirect for their customer service and speed in getting my order to me.
