MedleyReviews of medleyhome.com

4 month lead time for simple wooden shelves. Fine. They look beautiful and are perfect for my space, so I spend almost $6.000 on these shelves. I get consistent updates that everything is on track. I feel ok about this expense, knowing I will have these shelves soon. Then FOUR DAYS before the 2 shelves are set to be delivered, an email comes saying it is now delayed 4-6 weeks. Nope. This feels like a scam. If I don’t hear back about my complaint, I’m going to dispute the charge on my credit card.

The communication and customer service has been absolutely awful. After an almost 8 month lead time (which I understand supply chain issues, but is almost 4 months further delayed than I was told when I bought my items, one of my items that should have been shipped with the rest of my order is still missing and nobody seems to care enough to do anything. I will absolutely never be ordering from medley again and have been sure to tell anyone that's asked about the pieces we did actually receive about the process so they don't make the same mistake.

If the couch came to us undamaged, I would have given it 5 stars! However, there was a tear in the back of the fabric with sharp metal sticking out, and the base has "drop damage" where the wood is ruined. Customer service says they will fix it, but it took a lot of pictures and phone calls to address the fabric issue and we are still waiting on a base resolution more than 8 months later. I have to continually follow up with them and get very confrontational answers. What a headache. Not worth it.

We have had our medley couch for about a year and have had issue after issue. The zipper has had to be fixed twice and leaves us without a cover for awhile. The rep was super nice but its disappointing that it keeps happening on a $4000 couch. While vaccuming today I noticed a rip under the cushion on the couch. The quality is just not there for the price. I wasnt going to bother with a review until I saw the ripping of the fabric today.

I ordered a table and couch which were not inexpensive in early October. They were supposed to ship Dec 14. It is now Jan 14 and I don't have the table and couch. I contacted Medley weeks ago and they said their amazing shipping partner has them and would be in touch with me. The shipper has not contacted me. I contacted Medley again, they said something about Christmas and New Years and they expected I would be contacted by the shipper in the next week. I was not contacted by the shipper. I wrote the Medley customer service person again, and this time I received no response. That was last week. So apparently someone has my furniture, somewhere, and I may receive it some day. Right now I am regretting this purchase very much.

Very unhappy with this experience. It has been 14 weeks after my order and they cannot tell me why the sofa that I ordered has not moved past the “frames started and materials organized” status for months. Do not purchase from this company.

Took 11 weeks total. The production look longer than anticipated and then back and forth for hours with delivery company as they tried to locate the couch. Was promised 4-6 weeks and would have ordered from a different company if I had known there was a chance of this happening - we had family visiting from out of town for Christmas and we had to sit on dining room chairs and the floor on Christmas day. Very disappointed, and left long message before new year and never heard back. Couch is nice and it's important to me to have a sustainable, non-toxic product but would not recommend.

Four out of five stars for manufacturing. Zero stars for fulfillment. Stem Furniture is a company that custom builds your order and ships it to you. They do the first thing well, but they really fall down on the second. It’s been ***five months*** since our initial order was placed with Stem, and we are still troubleshooting. Customer service is friendly, if sometimes slow to respond, but that does not make up for the company's glaring inability to fulfill orders correctly on the first, second, or even third attempt. If fulfillment was as strong as manufacturing, you wouldn’t need the customer service. We placed our order for a couch on Sept 11, 2017. On October 17, the wrong couch was delivered. The couch we originally ordered was lost. It was finally located and delivered on November 29 but arrived badly damaged. We had paid extra for white glove delivery. The couch arrived wrapped in a thin sheet of ratty, torn plastic. The couch was filthy and damaged, and we did not accept the order. AIT Worldwide Logistics was the transportation company that so badly messed up the first two delivery attempts and damaged the couch. The men they sent were the opposite of white glove service. After blowing the time window by nearly seven hours, they arrived stressed, in a rush, and determined to manhandle the furniture over every step and corner without regard for damage. Should you choose to work with Stem, I’d recommend insisting that AIT play no part in the fulfillment of your order. With the originally ordered couch damaged, we decided to go back to the drawing board. We ordered a sectional L-shaped couch and ottoman in white leather (we thought the leather would be more resilient in transport). We insisted that AIT not handle the logistics. Stem complied with the last mile delivery, booking a local white glove service, Navis. But they sent the furniture across the country with AIT anyway, going against our request, and of course, the furniture arrived damaged. For some reason, the couch sectional was transported with the legs attached. This is moving 101. The legs should be removed. So the legs arrived bent. Again, you should avoid AIT at all costs. Unlike Stem’s friendly customer service, AIT’s customer service is obnoxious and deceptive. (They provide a time window, but the movers invariably arrive several hours after that.) Navis, the white glove movers, did a great job installing the furniture on January 29th. However, when taking delivery of the furniture from AIT, Navis saw that there was damage to the legs. Stem sent legs to us in advance of the install, so they could be replaced at that time. The wrong legs were sent. Four of one size, four of another. And when the sectional and ottoman were installed, we also noticed that the legs on the couch sectional were shorter than the legs of the ottoman by four inches. We requested new legs be sent -- to replace the bent leg and to even out the couch with the ottoman. More problems with FedEx: two failed delivery attempts. Of course, FedEx's issues are not Stem's fault. But had the legs been removed from the sectional couch when it was originally shipped (i.e., if a competent mover had been used instead of AIT Worldwide Logistics), and had the legs of the couch matched the height of the legs of the ottoman, then we wouldn’t be having to deal with the FedEx issues. Bottom line: ff you live in LA, then taking delivery of your Stem furniture should probably go ok. Outside of Stem's vicinity, you run a significant risk of problems. As for the quality of the sectional and ottoman, it’s fine for the price point. We had a similar sectional made years ago through B+B Italia, which also custom builds their furniture. The price point is much higher, and the quality was commensurately better. With our Stem sectional, the fastener that joins the two sections is flimsy, so the two pieces seem like they’re connected haphazardly. Again, for the price, it’s fine. And we are happy knowing the furniture is eco-friendly. But it’s five months since we placed our original order. It’s been an extremely frustrating experience and definitely one we will not be repeating. If you have lots of time on your hands and the patience to deal with Stem’s incompetent fulfillment, then, by all means, order your furniture through this company.