Welcome to Medium, a place to read, write, and interact with the stories that matter most to you. Every day, thousands of voices read, write, and share important stories on Medium.
Medium (medium.com) has 271 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
Also known as
medium.com
Website
medium.com
Category
Media & Information
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company has not replied to any reviews yet.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I must warn writers to avoid Medium . My account was suspended, on baseless malicious report, without any evidence or a fair appeal process. Faced with this dead end, I was forced to delete it, effectively erasing years of hard work and activity on this platform, because they wouldn't remove the banner on all public- facing links related to my account, alleging "violations" of their rules. This accusation, maintained even after I left the platform, all without proof or recourse.
On Medium, you risk more than losing your archive. You risk having your professional name falsely smeared by an opaque system. When combined with pretty much non-existent customer service, this creates an unacceptable environment for any serious creator.
JS
John S.
Medium’s Rotten Core, Exposed
Medium presents itself as a hub for ideas, but in practice, it operates as a bait-and-switch model wrapped in minimalist design. What appears to be a refined publishing platform is actually a complex system of paywalls, inconsistent policies, and practices that disadvantage users.
🚪 Misleading Account Creation
The platform lures new users with the promise of “free access.”
In reality, users encounter payment barriers almost immediately after joining.
This approach is more misleading than effective onboarding.
Users frequently report unanticipated subscription fees.
Cancelling or resolving billing issues is consistently difficult.
Customer support is generally unresponsive, leaving users without a resolution for billing issues.
Medium's presence on social media is passive, focused on disseminating content rather than interacting with users.
Attempts to reach the company often go unanswered.
Users often report receiving automated responses that do not address specific concerns.
🚫 Censorship & Account Suspensions
Reports of account suspensions without explanation are disturbingly common.
The company rarely addresses appeals.
Medium positions itself as a platform for voices, only to silence them without transparency.
⚙️ Dysfunctional Website & Content Curation
Site functionality is inefficient, and the navigation appears incomplete.
Content curation is inconsistent and algorithm-driven, lacking thoughtful editorial selection.
Users encounter irrelevant content instead of meaningful discovery.
🧨 Final Verdict
Medium functions less as a platform for ideas and more as a paywall system with inconsistently enforced policies. It misleads new users, mishandles payments, disregards customer feedback, and restricts accounts without clear criteria. Its stylish interface conceals limited substance.
If you value transparency, reliability, or customer respect, Medium may not meet expectations. Its management practices raise concerns for those seeking a trustworthy publishing platform.
IO
Ineke O.
Gevonden wat ik zocht, heel blij
Praktijk de Lichtcirkel
Ik ben aangenaam verrast en heel blij met de hulp die ik krijg van Marjan. Ze helpt me op een integere rustige manier om weer in balans te komen. Met behulp van een Rife Scan(en een lang rapport) heeft ze me laten zien 'waar de schoen wringt' en ik heb haar adviezen opgevolgd en merk al duidelijke verbetering! Dit is precies wat ik al heel lang zocht. Iemand die mij dingen leert en me op weg helpt, even door het dal heen, zodat ik binnenkort weer heel stevig op mijn eigen benen kan staan. Neem een kijkje op haar website en kijk wat ze allemaal 'in huis heeft'.
DD
Dimuth De Z.
Medium’s “Trust & Safety” team…
Medium’s “Trust & Safety” team apparently trusts everything… except their users. My account was suspended without a single prior warning because I allegedly violated their rules. When I asked which post or comment caused the issue, they sent a vague email pointing to something I wrote months ago. I explained it was an innocent comment and promised not to repeat it—but Medium still refused to reinstate my account.
No clear communication, no opportunity to fix anything, just an instant ban. If you like platforms where users have zero recourse, and their vague rules are enforced like a hammer, Medium is perfect. Otherwise, beware—one casual comment could get you banned permanently.
OD
Oli_D
Deceptive
Deceptive, dodgy site that asks you to subscribe to read a story, then it turns out the story is behind a pay wall.
JD
johnny D.
Avoid Medium
The webpage does not work properly and there is no customer service.
EB
elodie B.
super
super appli good games
MD
Michał D.
The website is a joke
The website is a joke. The content is SO carefully curated you cannot actually read anything new. You get at most 10 articles on your front page and that's it. Search function is awful, and even if you find anything "interesting" it's just some 100-word essay rather than an actually valuable article. Atrocious.
But do not think for a moment they're not doing it for purpose. Their awful User Experience is based on dark patterns meant to achieve their goals of exposing more authors - at your expense!
ONE STAR!