Annie M.
Extra time for engraving then mailed to …
Extra time for engraving then mailed to wrong address
Medisave US LLP is listed under Health Equipment.
Medisave US LLP (medisave.net) has 6,528 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Annie M.
Extra time for engraving then mailed to wrong address
Elisabeth J.
My stethoscope was engraved right under the description of the stethoscope it looks crowded on the diaphragm but I guess this will do because I start nursing school in two days but I won't be shopping here anymore
Response from Medisave US LLPMay 12, 2017
Thank-you for your feedback Elisabeth We are sorry to hear you are unhappy with the position of your engraving. We do aim to give the best quality engraving and we are very if this has not met our usual standards. If you can email us at [email protected] and send a photo for us we can take a look at this for you and look at sending a replacement. Kind Regards Medisave Customer Services
Marie M.
This is my second review and I made 3 purchases with medisave and I am not satisfied with some of the items in my order. My stethoscope engraving was so bad , I can't even see my name on it. I just spoke to someone about an Automatic blood pressure monitor that I bought that was in back order and I never received any email to let me know when I will receive my order. I just spoke to a customer representative that is so rude and can't even explain to me why and say that I need to call littman company for the engraving , when I didn't buy my stethoscope from littman. I am ok , because it's only 7$ . I think my best option is not to order anything from Medisave anymore.
Response from Medisave US LLPApr 27, 2017
Hi Marie I am sorry to hear about this and have asked Robert to contact you. Kind regards Medisave Customer Services
Kimber
My order was delayed. They took the funds out right away, then placed my order on a 3-4 week delay from warehouse. I think funds should be taken when order is shipped. Also, I did not want to wait 5 weeks to receive my order. I called and cancelled my order, the agent was friendly and said the order was cancelled, did not seem like a problem. I ordered from another company. Well my order never got cancelled. Now I have 2 stethoscopes when all I need is one.
Response from Medisave US LLPApr 5, 2017
Hello KImber Thank-you for your feedback. Please accept that this order was not correctly cancelled, if you can please contact us on (203) 404 4876 or email [email protected] we will be happy to sort a return for you. In regards to the product being out of stock, this would be listed on our site as 'stock running low - contact' us, we could then have advised you regarding this delay, we are sorry if this was unclear or not displaying correctly. We do take payment for the full order at the time of purchase, we did previously take payment when the orders were dispatched however this was changed as we found that payments would decline for orders that went on hold and customers often thought they had made payment for orders when this had not actually been processed. Please accept our sincere apologies for the confusion and inconvenience caused. Kind Regards Medisave Customer Services
Rahel A.
Bought a litmann III classic stethoscope as a gift a few weeks ago and just found out it doesn't work. I tried it out for myself (since I have a litmann also) and you can barley hear anything. Called customer service but they are closed. Not happy about product!!! Customer service during the purchase was good and delivery was on time! Hopefully they will exchange it or I'll have lost money
Response from Medisave US LLPMar 30, 2017
Hello Rachel Thank-you for your review. We are sorry to hear your stethoscope is faulty, we can look at replacing or repair this for you. Please accept our apologies that we were closed when you called, we do close over the weekend and for evenings. If you email us at: [email protected] we can respond as soon as we are available. Kind Regards Medisave Customer Services
not H.
The engraving I paid extra for looked like a child did it! Very disappointing and I would not have done this if I knew it would look as it did. It did not appear to look as the advertising specs showed when ordering so I would not recommend your business
Response from Medisave US LLPMar 6, 2017
Hello I am sorry to hear this. We have received no other complaints and it should look identical to the images. If possible could you send an image of what you have received and when Rob contacts you, send the picture by return? I will forward your complaint to Rob so that he can look into this specifically and get back to you with a solution. Kind regards Medisave Customer Services
Allie
I got my name with a medical symbol, the caduceus engraved. You pay an additional 10$ for this and the symbol came out horrible. You can't even see what it is. I would have sent it back but they don't allow you to if it was engraved which is ridiculous if the engraving came out with poor quality. You cannot even tell what it is. I should have went with something more solid like a star. It says my first name, caduceus, then last name. The symbol just looks like a random engravement. To pay close to 200$ for something just to find the engravement to come out so poorly, maybe I should have purchased from one of the more expensive web sites. The stethoscope itself is fine but again, I spent this much in a stethoscope because I plan to have it for years now with very poor engraving. And also know what you want before hand. They do not let you return engraved items. So this stethoscope works great but it is extremely heavy and bothers my neck so be mindful. EDITED: I still would not get this symbol and still watch the return policy but the company was EXCELLENT. they contacted me and rectified the situation. Quick, nice, and helpful.
Response from Medisave US LLPFeb 14, 2017
Hello Allie Thank-you for your feedback. I am sorry to hear the engraving did not come out as expected, please accept our apologies for this. Although we do not usually accept returns for engraved items we do have some exceptions if the product is not as it should be. If you contact our Customer Service team on (203) 404 4876 or email us at [email protected] we would be happy to discuss this with you. Kind regards Medisave Customer Services
Skylar
The reason why I purchased littman stethoscope from medisave was because of The app access when I ordered it I checked the option for student need app access but when I received my stethoscope it doesn't include any access code so I do the chat message to ask for assistance if they can give the access code and no one assisted or replied to me.
Response from Medisave US LLPJan 31, 2017
I am sorry to hear about this. I will get Robert to contact you directly and rectify this. Kind regards Medisave Customer Services