Giao N.
Excellent Customer Service
I lost my stethoscope at work and needed a new one urgently. I forgot to select rush processing at check so I message Medisave using their online chat feature. Robert assured me that my stethoscope will be engraved and shipped out the following day. A few days passed and my order page still states processing. I called the customer service line and the kind gentleman on the phone was able to rush process my engraving and it should be shipped soon. The following day, I messaged the online chat about getting more information about my order since it still said processing. But long story short, Robert took the time to troubleshoot what happened to my order and made sure my order was shipped on July 1. My order was indeed shipped on July 1 and I finally got my Littmann Cardiology IV today! I got the Caribbean Blue Littmann and it is beautiful! Their products are authentic (you can check it yourself too on Littmann website to confirm). The engraving is excellent. I was busy with work so I was not able to reach out to customer service right away when I noticed my order still said "processing" after 2-3 days. But once the Medisave team is aware of an issue regarding your order they will work hard to troubleshoot. They are all very nice and I was very satisfied. I would purchase other products from Medisave again in the near future!
Response from Medisave US LLPSep 16, 2020
Thank you for your order and your kind review! While issues with stock, carriers and even order processing like yours can arise we do always try to satisfy our customers' needs.


