Mary
Service & delivery
I ordered a stethoscope on Nov. 30 but never received an order # or confirmation of receipt of the order. I finally called my credit card company to see if I had been charged. Yes. On Dec. 9 I called Medisave to inquire on the status of this order. I was then told the item was out of stock. Why was I not told this when I placed the order? You need to be taking phone orders so that people know what is happening when they place the order. If I had known it was out of stock, I could have looked elsewhere for the item. The rep that I spoke with on Dec. 9 gave me a substitution on the order. I told him I needed this by the 19th as that is when we were going to have our family Christmas. He assured me I should have it within a few days. It is now over a week later, and 2 days til our Christmas get together, and I still do not have the stethoscope which was intended to be a Christmas gift. I checked USPS tracking on the 14th and it indicated it was "in transit". I checked again on the 15th or 16th and the tracking comment was that "status is unavailable".
Response from Medisave US LLPDec 17, 2020
These are trying times for sure. We've had both stock issues with our suppliers and delays with our carriers - all completely outside of our control. The website does have stock notifications for each SKU but, I'm afraid, they were designed for the typical stock shortfalls we see (delays between regular shipments from our suppliers) not the TBD delivery dates we're currently getting. As for transit times with USPS, I'm at a loss to explain.