Medisave US LLPReviews of medisave.net

Worst customer service. Delayed delivery. Product missing parts. Customer Service wont respond to queries or return requests

placed an order 11/28 and paid $14.99 for priority mail and expected date was 12/04 then switched to 12/05. Updates are not clear it has been being transferred multiple times in Chigago for the last 3 days. Contacted customer service and i was told" There is no guaranteed time in transit " and " USPS priority mail is not a guarenteed service" so then why offer that option at extra charge ???? needed this product for gift exchange this weekend but unfortunately i will not have . i have requested to cancel and a full refund on my order and was told i have to wait until the product arrives and then ship it back !! dissapointed. do not reccomend buying from this website. should have got it off amazon.

I ordered on November 26, and you provided an estimated delivery of December 6. On December 6, I got a notification from UPS that they are awaiting the package from you. Clearly, you needed ten days (at least a full business week, even ignoring the days around Thanksgiving) to process my order. I could understand the fact that I’m not going to have a birthday gift in hand, had you bothered to clearly communicate your delivery estimate. But I chose to order from you rather than Amazon, which promised delivery overnight, because I believe in supporting other-than-Amazon business whenever possible. Truly disappointed in your service and the response from your associate, who responded, when I inquired, “There is no guaranteed time in transit with UPS Ground. You can, however, get updates directly from UPS with that tracking number starting this evening.” As though this planning error is on me, rather than your company.

Experiencia lamentable. Efectivamente parece una empresa poco Seria. Estaba previsto recibir el Fonendoscopio el día 30/09/2024. Todavía no ha llegado a día 21/10/2024 y tras varios correos pidiendo explicaciones no hemos tenido respuesta. También hemos solicitado que nos devuelvan el dinero y no han dado respuesta alguna.

Medisave customer service is TERRIBLE. I paid extra for expedited shipping (stethoscope was a gift for someone starting medical school, was to be given at a special event). It did not arrive when estimated - actually, TEN days after the estimated delivery! I called the company during their business hours on the East Coast, only to be on hold for a while, being told I was the next person in line, then the machine hanging up on me telling me they had too many calls. They recommended “live chat“. It is absolutely not live – people email you back 1 to 2 days later. And the “live chat bot” asks the same questions several times. I called the company back on another workday, and left a message. They never returned my call. I had multiple emails with the “live chat“ person, demanding the extra money I spent for “expedited” shipping, and they basically told me it was not their fault. So, I’m very dissatisfied with Medisave. Horrible customer service.

Paid extra for two day shipping g and didn’t get it till after 4 days after shipping. No refund or partial refund given. I paid extra to get it on time.

False advertising all around. I ordered on a Wednesday with engraving because they advertised “no delay” engraving. Then when I went to check out, I was offered the chance for speedier delivery with 2 day delivery option for an extra $14-ish with delivery date of the next Tuesday. Well, they didn’t finish the engraving until Friday and said they missed the window to ship it out until Monday. At that point I asked for a refund on the $14 I paid in shipping given that they couldn’t deliver on it on their end. They said shipping was just an estimate and refused to refund me. The estimated delivery on this “2 day” shipping was Thursday. Well, today is Thursday and based on the last tracking update, it’s somewhere in the USPS system after it arrived somewhere in Connecticut. I would have opted for a different online seller has I known their “no delay” engraving and 2 day shipping meant absolutely nothing.

Did not receive the item I requested. Was left with no support due to a delay in reporting that I hadn't received it. Would not recommend if you cannot guarantee that you will be able to sign for your package. Down 200 pounds and nothing to show for it. Really unhelpful customer support.