Medisave US LLPReviews of medisave.net

Order was on back order Got my money back and my order was cancelled without notice then Without notice again I got charged for it

I was notified almost 2 weeks after the fact that my order had been returned undeliverable , no one bothered to tell me anything. I only found out after I reread the email, so I'm thinking ok, someone will contact me to make arrangements to get my order to me. Well, it never happened. Their automated service is a crock. After inputting your selection, it says that it doesn't understand your selection. SERIOUSLY !!! At this point, I want a complete refund and forget I ever ordered anything from this company.

Ordered product, paid a "priority fee" in addition to $25 for overnight shipping. Received product 3 days later. No replies to my request for partial refund if shipping fees ( happy to pay regular shipping, since that is what I received. ) Also said free gift wrapping which meant they put in another plain box. Very disappointed and won't recommend or purchase from them again.

My husband ordered me a personalized stethescope as a christmas gift. We recieved an e-mail two days later stating that it was out of stock. There was a number to call and an address to e-mail with the options of choosing another color or canceling the order. We called a few times throughout business hours and only recieved a busy signal, so we sent an e-mail asking for the order to be canceled, and we placed an order for the same stethescope from another website to ensure it would be here before christmas. Two days later we got an e-mail stating that the stethescope had been shipped out, still no response to our e-mail. I had to place two tickets in for cancellation before someone e-mailed me back and told me to not accept the order. Too late, I had already accepted it and am now stuck with two stethescopes thanks to the poor customer service and response from medisave. I am now in the process of trying to ship it back and get a refund and reimbursement for shipping...

I want a refund

I have tried several times via email and telephone to speak to someone about exchanging my stethoscope I purchased from Medisave and I have been extremely unsuccessful!!! I only have received automated emails in return letting me know a case has been opened - and that's it! No information on how to go about returning the stethoscope or any follow up email pertaining to my issue. I have tried calling their number several times but I have encountered the busy signal most often and several other times I have waited on hold for 45+ min! Yet and still NO RESPONSE FROM ANYONE! If you purchase from this company make sure 100% that you will keep the product because it is impossible to speak to anyone about returning it!!

This has been the worst experience ever. I ordered and paid for express delivery, never got my package and finally had to track it down and go pick it up. I have requested a refund for my shipping through email and have not heard anything and also I have called numerous times without anyone answering and I would remain on hold for over an hour. I will NEVER order from Medisave again because of the terrible customer service.

Order was lost and couldn't get in touch with company to resolve. Called via phone and the system wasn't working. No matter what button I pressed it said "It didn't understand the response." This was a Christmas gift that will not be here for Christmas....very disappointed! :o(