This was a gift for my daughter and she was very disapointed with the colors that looked totally different on-line.
The Caribbean Blue Rainbow color on-line, was a pretty blue color and looked like silver ear pieces. When we received the Stethoscope it had gold ear pieces and the Caribbean Blue tubing looks like a dull dark green. This was a gift for my daughter and she picked out the colors on-line. She hates the gold and is very disappointed with the tubing color. Also, the engraving of the stars and her name is much smaller than expected. I would not recommend this site to anyone.
Response from Medisave US LLPMar 31, 2014
Dear Janet
It appears from your order that you ordered the Classic II which had gold coloured brass earpieces in the image and the description. All rainbow come with brass ear tubes to compliment the brass tube from the chest piece to the tubing. We are very sorry you are unhappy with the purchase and I would advise that you contact our customer services team directly so that they may see if something can be done to rectify this.
Our sincere apologies
Kind regards
Melissa - Medisave Customer Services
CF
crystal F.
Great product overcharged shipping
I paid for express 3 day shipping did not even get it within 4 days. I needed it specifically for a sims but did not receive in time. Opened an inquiry and still not gotten response a week later...
Response from Medisave US LLPMar 5, 2014
Dear Crystal
We experienced bad winter storms at the time of your order which unfortunately resulted in some delays for which we sincerely apologise. Can I check which e-mail address you sent the e-mail to?
Kind regards
Melissa - Medisave Customer Services
CR
Crystal R.
7 weeks of frustration and counting.
I placed an order the end of December. I received an email telling me the product was back ordered, but I did not receive an anticipated date of when it would arrive. I sent an email to the provided customer service email address and it took a week to receive a reply. When I did receive the reply it was missing words, which made it difficult to understand, and looked very unprofessional.
I was given a date as to when a new shipment would arrive. When this day came and went, I sent an email inquiring about my order and if the shipment had been received. I never got a reply. So I called. I was then given a date a couple weeks away. When that date came and went I called again. I was told that the item had arrived (why was I not contacted?) and because it had been over 30 days since my original order, it would have to be re-ordered. So we did that, and as the customer service rep was about to hang up, I asked if the original payment was still able to be used. He checked, and sure enough, needed the info again since it had been so long. "Good thing you said something," he replied.
I received the item a few days later, and I was very excited since by this time I had been waiting for 7 weeks. My excitement turned to extreme frustration when I opened the box and found that somebody else's name was engraved on it! I had to call three times to get through and explain the situation to yet another customer service rep. I am now waiting - again - for a new one to be sent to me with MY name engraved on it, as well as a return shipping label to send back the one I received.
So I am now at over 7 weeks and have not received the item I ordered.
EXTREMELY frustrating. I would never recommend this company.
Response from Medisave US LLPFeb 27, 2014
Dear Crystal
I am very sorry to hear of all the problems and have sent this to the team for comment so that I can advise what has happened. This sounds like a catalogue of human errors which should have never happened and is most unusual. I will update you when I have heard back from the team and please accept my very sincere apologies.
Kind regards
Melissa - Medisave Customer Services
UPDATE: Rob is contacting you to ensure everything has now been sorted and apologises unreservedly for all the issues you experienced. Please do accept our sincere apologies at the unacceptable level of service you received.
Kind regards
Melissa - Medisave Customer Services
JG
james G.
just do not engrave. even if they try to talk you into it.
I received a defective stethoscope. they would not refund my order because it had my
name engraved on it. I did not what it engraved but they encouraged me to do so. Saying it we free and I should have it done, Not telling me if something was wrong with what I ordered I could not return it. So Iam stuck with a defective stethoscope, but thank goodness is has my name on it. Please beware.
Response from Medisave US LLPFeb 25, 2014
Dear James
If the product is faulty, then we will most certainly exchange it. We only do not exchange if the item is in perfect working order but has been personalised. Please contact us as soon as possible so that we can sort this for you.
Kind regards
Melissa - Medisave Customer Services
RL
Rhiannon L.
Not what they say it is
I spent an extra $20 to get my husbands stethoscope here in 3 days, It took 6 days to get here. I am upset that I paid the $ and they could get it here in time
Response from Medisave US LLPMar 5, 2014
Dear Rhiannon
This may be a courier problem and we shall look into this as a matter of urgency. I will update you as soon as we have clarification as to what has happened on this occasion.
Kind regards
Melissa - Medisave Customer Services
UPDATE:
This was a carrier delay. We shipped the same day the order was in - FedEx should have delivered package on 14th. They did not attempt delivery until the 17th (unsuccessfully) and finally delivered on the 18th. There is no reference to a case being filed with FedEx. I am very sorry FedEx let us down on this occasion and we will investigate.
Kind regards
Melissa - Medisave Customer Services
MW
Michael W.
Won't ever buy anything from them again
Poor customer service.
Response from Medisave US LLPFeb 26, 2014
Dear Michael
I am very sorry to hear this. Please can you contact us so that we know what the problems encountered have been so that we can rectify.
Many thanks
Kind regards
Medisave Customer Services
MV
Myriam V.
Disappointed
I am very disappointed with my sphygmomanometer! I am from Honduras and spent a lot of money to have it shipped all the way to here and they sent me a cheap sphyg. I payed for an almost 50 dollar one and they sent me 20 dollar one. I feel so cheated and disappointed! Also it took forever for my stethoscope to arrive. I ordered it January 27th and had it shipped February 7th. I also specified to ship in the smallest box possible, even using all caps and instructions were not followed or product could have been shipped in a smaller box -resulting in even more expensive import fees for me since I am charged by volume of container.
Response from Medisave US LLPFeb 26, 2014
Dear Myrium
I am sorry to hear you are so disappointed. I will feed back to the team and check what happened and be in touch.
Our sincere apologies
Kind regards
Melissa - Medisave Customer Services
UPDATE:
Dear Myrium
I have fed back your comments to the team and sincerely apologise that the comments were not adhered to/missed.
We have standard packaging that is used and due to the volume of orders processed, we can not always change to the customers requests. The item you ordered is a well known Welch Allyn product of which we have had no other complaints - in fact, it is well regarded as a very good quality make. We are so sorry that you are so disappointed.
We do hope we can be of service in the future and apologise once again for the issues encountered.
Kind regards
Melissa - Medisave Customer Services
IS
Ishmam
First cancelled order and did not tell me
Cancelled first order with coupon, made me rebuy with coupon and did not accept it.
Response from Medisave US LLPFeb 13, 2014
Dear Ishmam
I am looking into this for you and will update you as soon as I have information.
My sincere apologies
Kind regards
Melissa - Medisave Customer Services
