Thuy P.
Don't trust product availability listed online
I really wanted the Raspberry Littman cardiology III stethoscope. On their website it listed 17 available so I expected a smooth transaction. Contrary to their website, my order was put on hold because they were out of stock. I had to call them to pick a substitute color which I was quite upset over. The customer service is friendly and helpful but the wait time was ridiculous. I was supposedly the 2nd person on hold and it took well over 45 minutes. Another time I called I was put on hold as usual but while I was on hold to speak to a representative it went to a voicemail because I had to wait so long that it passed their closing time. The overall experience was fustrating. The positives are: customer service is friendly if you can get a hold of them and shipping is relatively fast.
Response from Medisave US LLPFeb 4, 2014
Hello We have had problems with our phone system and some lines were out of stock with the manufacturer at the time - both have now been resolved. Please accept our sincere apologies Kind regards Medisave Customer Services


