Gretchen W.
Had to Email a month later to get backordered product shipped!
Good price and product but need to work on their customer service. My product was initially placed on backorder. They did not automatically ship when it became available. A month later I had to email customer support to have my order shipped when I saw the website showed the product I ordered was now in stock. Not sure my order would have shipped if I hadn't contacted them.
Response from Medisave US LLPMar 5, 2014
Dear Gretchen I have e-mailed the team for an explanation as to what happened here and will update you as soon as I can. Kind regards Medisave Customer Services UPDATE: Dear Gretchen Please see below: We do try to fulfill back orders in the order in which they came in - giving preference to Rush processing orders. When this customer contacted us we were working toward her order through the mountain of back orders - all with potentially important updates since placed. In cases like this we do like to get orders out when the customer contacts us and expresses their interest (and frustration). That is how we shipped the order the same day she called. Kind regards Medisave Customer Services