Medisave US LLPReviews of medisave.net

4.76,528 reviews
Health Equipment

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Medisave US LLP

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About Medisave US

Medisave US LLP is listed under Health Equipment.

Medisave US LLP (medisave.net) has 6,528 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: Medisave US, medisave.net
Website: medisave.net
Category: Health Equipment
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 77% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ayush S.

Jul 3, 2014

Good service with a extreme flaw

I had made an order couple of weeks back. After making the order, I received an email, for confirming my shipping address and billing address for card authorization. Without wasting anytime I called the customer service and provided them with my needed account details. After one week of submitting them my details, my order was still kept on pending. My initial plans were to gift these stethoscope to my sister, who has been studying abroad for a while and I had only one and half week left for flight to depart. After that I emailed the respective authority about my problem. Without a doubt, it was a quick reply without any apology, but they confirmed that they will ship the item with three day delivery service (which I had initially selected). RIght now, I am not in the country and my parcel has been delivered to my home. Over all, it took a total of two and half weeks for my package to arrive after paying for a three day evening delivery service. I would have had no problem with the customer service if time wasn't the problem, but it was and because of the delayed service I was not able to bring the gift for my sister.

Response from Medisave US LLPJul 9, 2014

Dear Ayush I am liasing with our Customer Services Manager to find out what happened with your order and will update you as soon as possible. Our sincere apologies for the problems you experienced. Kind regards Melissa - Medisave Customer Services Dear Ayush After verifying your billing on the 16th the order did not ship until the 25th so our sincere apologies for the oversight. The package was upgraded to a 3 Day service for our error and the initial delivery attempt was unsuccessful but it was delivered on July 1st. I am sorry for all the problems experienced and should you wish to order from us again, please do contact us for a discount coupon to use at checkout. Kind regards Melissa - Medisave Customer Services

Medisave US reviews

Showing 170 reviews with 3 stars · Clear filters

Indifferent
Sep 11, 2014
Total lack of communication outside of automated computer generated responses.
The price of the stethoscope was good, but no one addressed my email regarding a question about the engraving. I did receive computer generated generic emails regarding my order and that my email had been received and issued me a reference number, but no one ever followed up on my concern. Luckily, the engraving was fine, but the lack of communication regarding a $180 nonreturnable item is unacceptable. I'd hesitate to recommend or make further purchases with this company.
Response from Medisave US LLPSep 16, 2014
I am very sorry to hear this. I have spoken with the manager who informs me there have been some manufacturer stock issues resulting in a high volume of e-mail correspondence. He informs me they did contact you by phone to confirm the engraving. I am very sorry for the problems you have experienced and should you wish to try our services again please do contact us for a discount coupon to use for your next purchase. Please accept our sincere apologies. Kind regards Melissa - Medisave Customer Services
Mindy R.
Jul 20, 2014
OK experience
My experience would have been wonderful if I had ordered what I wanted. I immediately contacted Medisave up on order placement. I followed the directions on the recording. By the time I was contacted about my help ticket, I had the item in hand. Quick, but not what I wanted :(
ADjr
Jul 7, 2014
Medical symbol poor quality
The delivery was prompt, but the "medical" symbol was poorly engraved. I actually wish I wouldn't have put it on.
Response from Medisave US LLPJul 9, 2014
Hello I am sorry to hear this. The size of the symbols does depend on the area of the chest piece being engraved which is different on different models. I am checking with the engraving team about your order and will respond shortly. Kind regards Melissa - Medisave Customer Services UPDATE: It appears you ordered the all black cardiology which requires a different laser and therefore the finish is different to the standard models. I am sorry to hear you are unhappy with the finish and should we be able to be of service in the future, please do contact us for a discount coupon to use at checkout. Kind regards Melissa - Medisave Customer Services
ayush S.
Jul 3, 2014
Good service with a extreme flaw
I had made an order couple of weeks back. After making the order, I received an email, for confirming my shipping address and billing address for card authorization. Without wasting anytime I called the customer service and provided them with my needed account details. After one week of submitting them my details, my order was still kept on pending. My initial plans were to gift these stethoscope to my sister, who has been studying abroad for a while and I had only one and half week left for flight to depart. After that I emailed the respective authority about my problem. Without a doubt, it was a quick reply without any apology, but they confirmed that they will ship the item with three day delivery service (which I had initially selected). RIght now, I am not in the country and my parcel has been delivered to my home. Over all, it took a total of two and half weeks for my package to arrive after paying for a three day evening delivery service. I would have had no problem with the customer service if time wasn't the problem, but it was and because of the delayed service I was not able to bring the gift for my sister.
Response from Medisave US LLPJul 9, 2014
Dear Ayush I am liasing with our Customer Services Manager to find out what happened with your order and will update you as soon as possible. Our sincere apologies for the problems you experienced. Kind regards Melissa - Medisave Customer Services Dear Ayush After verifying your billing on the 16th the order did not ship until the 25th so our sincere apologies for the oversight. The package was upgraded to a 3 Day service for our error and the initial delivery attempt was unsuccessful but it was delivered on July 1st. I am sorry for all the problems experienced and should you wish to order from us again, please do contact us for a discount coupon to use at checkout. Kind regards Melissa - Medisave Customer Services
Edward N.
May 23, 2014
REAL DELAY IN ORDER
What’s going wrong? I ordered two (2) cardiology III tuneable diaphragms with rims (36572). First you told me they were in back order, later you send only ONE without a note explaining. I paid for two, Where is the other? Order # 100132291 Date 4/30/14
Response from Medisave US LLPJun 2, 2014
Dear Edward I am looking into this to see what has happened and will update you as soon as I have found out the details. Please accept our sincere apologies. Kind regards Melissa - Medisave Customer Services UPDATE: Robert has informed me that he is sending another one and this should be with you very soon. We think this was a genuine oversight. Please accept our sincere apologies at the mistake. Kind regards Melissa - Medisave Customer Services
FRANCINE M.
May 20, 2014
Item is good, engraving is way too SMALL!
The engraving is nearly lost with the other engraving on the stethoscope head. Very disappointed.
Response from Medisave US LLPJun 2, 2014
Dear Francine The engraving size does vary from model to model depending on the surface are of the stethoscope. Sadly, we have no options to make it larger when the space available dictates the size of the engraving. We are sorry you are disappointed but do hope we can be of service in the future. Kind regards Medisave Customer Services
John D.
May 13, 2014
Very difficult to communicate with them.
Their prices were pretty good, but getting in touch with them is like pulling teeth. After five attempts to get additional information before I placed an order, I got frustrated and went ahead and placed the order, and hoped it was right. It turned out fine, but now, a week after I received the order, they are JUST NOW responding to my requests for information -- that ship has already sailed, folks!
Response from Medisave US LLPMay 15, 2014
Dear John I have e-mailed my colleague asking for an update and what happened with your order, and the delay in response. As soon as I have any information I will be in touch. My sincere apologies for the problems encountered. Kind regards Melissa - Medisave Customer Services UPDATE: Dear John I have spoken to Rob, our Manager, and he sends his apologies. It seems the original query was missed but as a result, we are updating the site to reflect the correct information regarding the tubing length. Our sincere apologies once more - we do hope you are happy with your product. Kind regards Melissa - Medisave Customer Services
lann
May 1, 2014
good
I loved what i ordered, was glad it came in good shape and price not so great but wanted to try the site, the shipping and engrving was good too though you have to pay for shipping,( amazon has it free and a discount voucher that makes it real cheap) i didnt get any rewards points or my student voucher as yet. All in all i dont think i would use this site again. But, they do and okay service.
Response from Medisave US LLPMay 6, 2014
Hi Ian I shall make sure you are contacted regarding the reward points and the voucher as soon as possible. We do charge for shipping, at cost, but our prices are as lean as possible and we do not charge for engraving. I hope this helps Kind regards Melissa - Medisave Customer Services

Medisave US LLPReviews of medisave.net

About Medisave US

About these reviews

More in Health Equipment

Friendsbuyteststrips

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HelloMD

MY DR'S NOTE

Medisave US LLPReviews of medisave.net

Medisave US reviews

Total lack of communication outside of automated computer generated responses.

OK experience

Medical symbol poor quality

Good service with a extreme flaw

REAL DELAY IN ORDER

Item is good, engraving is way too SMALL!

Very difficult to communicate with them.

good

About Medisave US

About these reviews

More in Health Equipment

Friendsbuyteststrips

DiabeticPay

HelloMD

MY DR'S NOTE

Medisave US reviews

Total lack of communication outside of automated computer generated responses.

OK experience

Medical symbol poor quality

Good service with a extreme flaw

REAL DELAY IN ORDER

Item is good, engraving is way too SMALL!

Very difficult to communicate with them.

good