Medisave US LLP is listed under Health Equipment.
Medisave US LLP (medisave.net) has 6,528 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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hothaifa
hard to deal with and poor responses
Response from Medisave US LLPSep 12, 2017
Hi Robert will contact you directly to establish what has happened. I apologise for the problems encountered. Kind regards Medisave Customer Services
Priti G.
Bought Welch Allyn Harvey Ellite Stethoscope from the Medisave US LLP. Couldn't here cardiac murmurs properly. First I thought I need to get used to the Stethoscope but then realized that the Stethoscope isn't working right. By the time I realized that there is a problem with Stethoscope, it was past one month. Called Medisave customer service and I was told that I should call Welch Allyn directly since its past one month after purchase, and here is a surprise; After looking into my case and purchase in detail, I was told that Medisave is not an authorized distributor for Welch Allyn. The stethoscope was sold to me at a much lower price $178, while the original price for stethoscope is $313. Most importantly, Welch Allyn did not find any sales of this stethoscope to Medisave indicating that they purchased the stethoscope sold to me from SOMEWHERE ELSE and not from Welch Allyn!!! So basically, I got cheated. The most interesting part is, their website says Authorized Dealers!!!
Response from Medisave US LLPAug 22, 2017
Priti, I am sorry that you were not completely satisfied with your purchase. To be clear, we purchase all Welch Allyn products through an officially designated wholesaler. Welch Allyn only sells direct to a small number of very large medical supply firms. While the representative you spoke with may not recognize Medisave all of our Welch Allyn products are absolutely genuine. That this particular stethoscope that you purchased from us did not meet your expectation is unfortunate but hardly evidence of wrong-doing on our part. Our QC Dept. could find nothing wrong with the stethoscope and I believe you are mistaken on the pricing but, upon receiving your complaint, we took the product back and issued a full refund so I'm at a loss as to how you were "cheated" as you say. I know you had been dealing with my staff but please let me know if there is some other element that I am missing. Robert Kaiser [email protected]
lavanya Y.
I have liked the product and service
Response from Medisave US LLPAug 22, 2017
Lavanya, Was there an issue with your order? I didn't see any notes in our system. You said you like the product and service and yet you gave us a one-star rating. Please let me know if we are missing something. Regards, Robert Kaiser [email protected]
Vaclav
I have ordered stethoscope. They sent me a wrong one and after I returned the wrong one and ask for refund, they sent me the correct one to wrong address. There was extreme delay in e-mail communication and they finally refund me $15 less than I paid..
Response from Medisave US LLPAug 3, 2017
Vaclav, I'm very sorry for what appears to be multiple problems with your Medisave order. Can I have your order number or the email under which the order was placed in order to research and rectify any outstanding issues. Regards, Robert Kaiser [email protected] Medisave US
Leslty
MGM scrubs came in with stains on them! 😡
Response from Medisave US LLPJul 26, 2017
Hello Lesly Thank-you for your feedback. This order did not include scrubs, I did look for another order for you with scrubs but I have not been able to locate this. We do intend all of our stock to arrive in pristine condition and we are very sorry if you have received scrubs that are stained. If you can please contact our customer service team at:[email protected] with your order reference and a photo of your scrubs we can arrange a replacement for you. Kind Regards Medisave Customer Services
Michael M.
Have yet to receive product almost 3 weeks after ordering
Response from Medisave US LLPJun 1, 2017
Hello Michael Thank-you for your feedback. We are sorry for the delay with your order, we did dispatch your order shortly after it was placed. My colleague has asked the courier to investigate this delivery. As soon as we have a response to the investigation we will contact you discuss this. Hopefully, the parcel can be located, or we can look at re-sending this. We are sorry for the inconvenience caused. We hope this delay with the courier will not affect your view of Medisave or prevent you from ordering with us in future. Kind Regards Medisave Customer Services
Trang P.
Very disappointed. I customized my order and the color's not true to picture sames as laser letter. I can't even return it.
Response from Medisave US LLPMay 24, 2017
Hello Trang Thank-you for your feedback. We are sorry to hear the color wasn't as expected, this can vary depending on your screen settings and the lighting of your environment compared to the lighting when pictured. We apologize if the engraving has not come out as per the photo, this should match the same standard and we only want to offer the best quality engravings. If ou can please email us at [email protected] with a photo we can discuss a replacement. Kind Regards Medisave Customer Services
mai E.
When I received my package one item was not there and I have to wait several days for it. The stethoscope and case are my presents and I had to give it later because one item was delivered late. I am very disappointed.
Response from Medisave US LLPMay 22, 2017
Hello Mai Thank-you for your feedback. Please accept our sincere apologies for missing an item from your order and inconvenience caused by this delay. We hope the recipient was pleased with their new stethoscope and case once this was received. We hope you will forgive this error. We will try to ensure our team pack all orders carefully and products are not missed in future. Kind Regards Medisave Customer Services
