The product on the website was listed with multiple colors of tubing. When I attempted to call twice to return it for the correct color as well as have 3 different chat conversations I never received a response or call back. For the amount of money I spent I expected better customer service. Will never use this company again.
Response from Medisave US LLPAug 5, 2019
Nat,
I'm sorry that you were not completely satisfied with your purchase. Color can be notoriously difficult to convey online. Each monitor and, in fact, the light in the room can dramatically change the tone of the image. It is for this reason that we specify; "All images of products are purely for illustration only, and do not form part of the description of the product." on our Conditions of Use page.
In cases like this we typically offer to switch the engraved chestpiece to another binaural Free of Charge provided that they share the same chespiece and are in stock. Regrettably the stethoscope you selected is the only Rainbow Chestpiece with Violet Stem.
Feel free to contact me directly to discuss what options may be available:
Robert Kaiser
Medisave US
[email protected]
HH
Heather H.
Please stick with regular littman stethoscope
The stethoscope description claims to reduce ambiant noise. It does not. It claims to show pulse on the screen. It does very rarely. Do not get it personalized until you buy it and try it. If you have to return it they keep 200$ to "restock" when it only cost 10$ to engrave. I would not recommend 3200 littman to anyone.
Response from Medisave US LLPMay 30, 2019
I'm sorry that you were not completely satisfied with your purchase. Once engraved we can not, of course, return these items to regular stock. That said, if there is any technical issue with the device it would be covered by the manufacturer's warranty. Did you contact 3M Littmann - 800-228-3957
DH
Darla Hadden M.
I placed an order on April 8 not received
I placed an order on April 8, 2019 and I have had no follow up emails and not received my order. Have called and not gotten you during your working hours and it says can chat 18 hours and that is not true either. Concerned about being charged and have no order!!
Response from Medisave US LLPApr 17, 2019
Good Afternoon, We sent you a reply on our help desk this morning. We also shipped your order out today via the post office and you should have received the tracking number to the email address you provided in your order. It appears the delay was due to stock availability. You are a valued customer and we do apologize for the delay and any inconvenience. Thank you for your order
SR
SUZANNE R.
I ordered a stethoscope they said they…
I ordered a stethoscope they said they had in stock, my account was charged, I then received a email saying it was out of stock but would be available shortly. They mailed the stethoscope case anyway. Their customer service has short hours but refers you to an online customer service app and states its available 18 hours a day for help. It is not, and tells you they will be back tomorrow. I do not know when I will receive anything, and the stethoscope still has not been shipped. However, they took the money out of my bank account.
Response from Medisave US LLPApr 5, 2019
We're sorry you were not completely satisfied with your recent order. We do charge order up front. In most cases orders ship right away. We have been having issues with certain SKU's from Littmann lately. It looks like your order was placed on Sunday (we are not here on the weekends). The out of stock item was received and shipped four days later. You should have received an email initially explaining that an item on your order was out of stock and that you could switch the item, cancel the order or wait for the item to come in. We don't typically ship cases alone but it looks like we did for you. There is, of course, no additional freight charge for back ordered item.
AK
Ashlee K.
I used Medisave before...Not again
I used Medisave before and was extremely happy with my first Littman Classic III black/smoke gray engraved stethoscope. I recently ordered 2 more...one for myself as a backup (same color, style, engraving) and ordered another as a birthday gift for a friend who envied mine! I ordered both the same. Black tubing, smoke gray metal chest piece, engraved with our names. What I received were 2 stethoscopes, engraved as ordered, arrived quickly, but neither were the colors I specified-both were black/black and conveniently came in a box that said they were black/smoke. So, thanks to Medisave, I literally just bought her a copy of her stethoscope she disliked, and got myself one too. After voicing my concerns, Robert, from Medisave, tried to convince me that “no Littmann product is guaranteed to be the same year-by-year.” If you want to invest in a quality product, go with Littmann. Absolutely. If you want to get that Littmann that you paid for, use a more reliable distributor or local medical supply shop who will provide it and has knowledge about the product, because if you don’t use stethoscopes, it shows. Robert, do yourself a favor and learn the basic parts of a stethoscope because you aren’t succeeding in representing Littmann when you don’t understand what the consumer is talking about.
Response from Medisave US LLPFeb 8, 2019
Ashlee,
Once again I'm sorry that you were not completely satisfied with your purchase. As discussed, we are a preferred distributor of 3M Littmann stethoscopes. We sell a very large number of these, turn over our inventory very quickly and have over many years seen some variation in metal finishing of Littmann component parts.
To be clear, your issue is with the ear tubes not the chestpiece. The metal tubes that are part of the binaural are a completely different type of metal and are finished differently than the chestpiece. Matching ear tubes to chestpiece has been an issue over the years. That you received ear tubes on your most recent purchase that do not match the ear tubes on a stethoscope purchased years ago is unfortunate but, frankly, not a surprise.
You have all my contact information as we've exchanged emails and photos regarding this issue. If you would like for me to contact 3M Littmann on your behalf in order to arrange a return/refund I would be happy to do so but, again, the ear tubes you were hoping to receive are no longer being produced by 3M Littmann.
Robert Kaiser
[email protected]
YV
Yarizell V.
Received the wrong order.
Received the wrong order.
Response from Medisave US LLPJan 23, 2019
I apologize again for our mistake. I see from the tracking on the return label we sent that we should have the stethoscope back tomorrow. I'll send some free accessories for your trouble.
MM
muhammad M.
I haven't received my order yet.
I haven't received my order yet.
It is somewhere in the transit. USPS came one day I want home. I scheduled redelivery twice.haven't heard back from them
Response from Medisave US LLPDec 20, 2018
Muhammad,
I apologize for the confusion with your order. It was shipped December 5th (USPS tracking 9410836895232593253797). According to USPS they attempted to deliver the package on the 14th but as they could not get a signature they left a notice. It looks like a redelivery was scheduled on the 17th. We are seeing holiday delays with all of our carriers. I'd be happy to file an investigation with USPS if you'd like. Feel free to email me directly:
Robert Kaiser
[email protected]
MR
Majie R.
I bought a stethoscope and a case for…
I bought a stethoscope and a case for it, when i got the package, the case ws too big that it cant fit in my bag so i wanted to return it, and they wanted me to pay for the shipping fee to return it, man, the total cost i paid for is 269 dollars and they cant even do free returns! Wth!
Response from Medisave US LLPDec 20, 2018
Majie,
As discussed it is our policy to have our customers return items at their expense that, for whatever reason, do not meet expectation. Of course we pay for the return of damaged or incorrect items. This item in particular should qualify for USPS 1st Class Mail (around $3). Upon its return with all original parts and packaging we would issue a refund for the merchandise.
