Medisave US LLPReviews of medisave.net

Response from Medisave US LLPApr 29, 2020

Amanda, Again, I am very sorry for the delay.  Your order happened to be one of the very first to reveal the considerable delays we are all experiencing throughout the Canada Post system due to the pandemic.  These are trying times and we regret that the carrier to whom we entrust our orders (Canada Post) did not live up to our expectation. We hope to see resolution to the backlog this week and for the proper delivery of your items. As previously stated, I am happy to issue a full refund for this order - including the Canada Post Xpress shipping charges you selected at checkout once the package is accounted for. Robert Kaiser Dir. of N. American Operations Medisave

Response from Medisave US LLPMar 9, 2020

Sorry for the stock issue. Once you select an item on our site it will indicate "DELAY 1-2 DAYS" if there is no stock. With inventory always in flux this is typically accurate. There are, of course, exceptions and we are always happy to revise or cancel an order if you need your item right away.

Response from Medisave US LLPMar 9, 2020

Sorry for the trouble with your order. Many of the emails regarding order status are automated and can go to Junk or Spam folders. I'm happy to look into your order. If you can't find the order number we can always look it up with your name. Feel free to contact me directly: Robert Kaiser [email protected]

Response from Medisave US LLPFeb 13, 2020

Javad, I'm sorry to hear that your experience was so far from our expectation of customer care. I could not find your name in our system and you did not supply your order number but I would very much welcome the opportunity to resolve this matter. Please contact me directly: Robert Kaiser [email protected]

Response from Medisave US LLPJan 29, 2020

Keith, I apologize for the delay. The issue is with the manufacturer who appears to be having trouble with that specific color tubing - it has affected most styles with that same Caribbean Blue color option. I looked and did not find any email in our customer care system referencing this order number. We have tried to keep customers updated but, honestly, it has been a challenge as Littmann has continued to push back the release date. The latest update is for delivery the middle of February. All that said I'm happy to switch the order to another stethoscope currently in stock and ship your order immediately. Feel free to contact me directly to discuss the options we have: Robert Kaiser Manager Medisave US [email protected]

Response from Medisave US LLPNov 14, 2019

Sorry for your trouble. I think you may have the wrong company. We don't sell posters.

Response from Medisave US LLPOct 2, 2019

We're sorry for your disappointing order. As discussed, we do hear from time to time that our cases can have a plastic smell - they are made of man-made materials. Nothing should have a cigarette smell. Our facility is a smoke-free environment. While it is possible that the package was exposed to smoke in transit I can't understand how that would permeate our packaging. Inventory issues are always challenging and stock can be rather fluid. Some customers are surprised to learn that the inventory is unavailable for their orders. There are a host of reasons why this might be the case. We do encourage customers with firm in-hands dates to contact us in advance of the order to confirm all the necessary details (stock availability, time in transit, payment issues) and to take advantage of our Rush Processing ($1.99) at check out in order to insure that their order is given top priority. We're happy to take the case back for a full refund.

Response from Medisave US LLPAug 5, 2019

I'm sorry for the trouble with this order. As discussed, USPS does show the package as delivered. I understand that you do not recognize the signature on the Proof of Delivery. We've filed an investigation with USPS and hope to hear back from them shortly.