MEAN BLVD is the online multi-brand retailer that sells only authentic products from top Vietnamese fashion brands.
meanblvd.com (meanblvd.com) has 110 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Lucy
DO NOT BUY FROM THIS COMPANY - I ORDERED AN ITEM OF CLOTHING, THERE WAS A PROBLEM WITH DELIVERY; I EMAILED FOUR TIMES WITH A RESOLUTION WHICH THEY IGNORED. THREE WEEKS WENT BY WITH NO NEWS THEN THEY DECIDED TO RETURN IT BACK TO CHINA OR WHEREVER AND I THEN RECEIVED AN EMAIL SAYING THEY WERE NOT GOING TO REFUND ME. THE ORDER COST ME £140. SHOCKING. I SUSPECT ALOT OF THE POSITIVE REVIEWS HERE ARE MADE UP.
Jessica L.
Awful. They had the wrong address on the delivery label, asked them multiple times to contact DHL to correct it as I wasn’t able to and they kept saying it was correct. It’s like talking to a brick wall. Never received what I ordered and now going through credit card dispute.
Response from meanblvd.comJul 31, 2024
Dear Ms. Jessica Lam, We apologize for any inconvenience you experienced while shopping with us. However, regarding your review, we believe it is not accurate and would like to clarify the situation as follows: - On July 16, 2024, our shipper contacted you to deliver your package, but you requested that the package be held at their counter for you to pick up. - Some time later, you did not pick up the package but left a review on Trustpilot stating that we did not deliver it to you. - On July 24, 2024, we contacted DHL and received information that you had requested the package to be held at their counter. We then requested DHL to redeliver the package to your address, and you received your package on July 26, 2024. Since you left this review, we have contacted you multiple times via email and phone, hoping you would amend the review as it is not accurate. Unfortunately, you have not responded to our attempts and have decided to keep the review unchanged. This inaccurate review significantly affects our reputation. We have full photographic evidence showing that you requested DHL to hold the package at their counter, as well as proof that DHL successfully delivered the package to you so we kindly ask you to reconsider your position. Thank you for your cooperation. MEAN BLVD Customer Service Team
Sara P.
I placed an order almost a month ago.. I have not received an email confirmation or any tracking information (the dress was estimated to be delivered 2 weeks ago). I sent 3 emails to the support center, along with a screen shot of my order number, and have not received a response. I also called the provided phone number. It is a non-working number. I am at a loss- $900 paid to Meanblvd and no dress. I am hoping someone contacts me after reading this review.. so frustrating.
Response from meanblvd.comJul 5, 2024
Dear Ms. Sara Pacheco, We sincerely apologize for the unpleasant experiences you have had with MEAN BLVD. However, we would like to clarify a few issues: - You mentioned that you had contacted us, but we did not respond. However, we have record of sending you 4 emails, but have not received any response from you in over 15 days. - Your order was successfully delivered, and you received the items on 25/6/2024. Given this information, we believe the review you left may not be accurate. We kindly request that you reconsider and update your review to reflect the actual circumstances. We value your business and feedback, and hope you can understand the situation. Please let us know if you have any other concerns. Thank you for your understanding.
D P.
Du vol , publicité mensongère, hors de prix pour une qualité à jeter à la poubelle J'ai acheté des gants à 115 euros qui ne valent même pas 1euros les gants n'était même pas découpé correctement pour y passer ses mains la qualité est horrible , et sous prétexte que c'est un " accessoire " il refuse de me rembourser À fuir absolument !
Response from meanblvd.comJun 5, 2024
Dear Ms. Diane Pivaut, We are very sorry for the unpleasant experience you had while shopping with us. We would like to explain further as follows: 1. We have clear sales policies on our website, stating that accessory products are not subject to our return and refund policy, as outlined in section 2. Original Condition. You can refer to it here: https://meanblvd.com/pages/return-refund-policy. These policies are publicly available and not hidden as you mentioned. 2. We understand that you might not have read through this return policy when purchasing. Therefore, we reached out to assist you in exchanging for a more suitable product. However, we have not received any response from you. We hope you understand that providing excellent customer experiences is our goal. We are not rigid in our policies and we certainly do not engage in any deceptive practices as you have stated. We kindly ask you to reconsider and give us a chance to support you. We also hope you will amend the inaccurate review. Thank you. MEAN BLVD- Customer Service Team
Jules
They're purporting to sell products they don't even have, will take 10+ to tell you that something you bought is not even shipping. If for some reason you are relying on their products for a special event, be it a wedding or prom or cocktail hour, know that you should buy with a buffer of 30 days. 12 to find out you're not getting your products from then, with the next two weeks you can spend finding what you're actually going to wear. Horrible. Ruined my plans for a dear friend's international wedding. Never use. Never shop.
Response from meanblvd.comJun 5, 2024
Dear Ms. Juliana D, We are very sorry for the unpleasant experience you had while shopping with us. We hope you understand that as a long-standing business, customer satisfaction with our products and services is a goal we constantly strive to achieve and improve every day. However, some issues are beyond our control, such as the manufacturer's inability to source the materials needed to complete the product you ordered. We understand that you needed this dress for a special occasion and that its failure to arrive in time caused you considerable distress. Please accept our sincerest apologies. The value of your order has already been refunded to you. Nonetheless, we hope you will give us another chance to serve you in the future so that you can have a different perspective on our MEAN BLVD team. Thank you.
Hamzah Al H.
Not recommend to deal with them at all when they received the money, they stop respond to any messages.. In short they are scammers ..
Response from meanblvd.comApr 7, 2024
Dear Ms. Hamzah Al Hawamdeh, We deeply regret to hear about your negative experience. Customer satisfaction is our top priority, and we assure you that we will take appropriate actions to address this situation. Please provide us with your order information so that we can investigate and assist you as quickly as possible. Once more, we extend our apologies for any inconvenience caused. We appreciate your understanding and ongoing support. Sincerely, MEAN BLVD Customer Support Team
M A.
The worst shopping experience i have been experiencing, the finishing was too bad even though it was pricey, and they have the worst retail refund and shipping experience i will never ever recommend buying from this retail app and or web
Response from meanblvd.comSep 13, 2023
Dear Ms. Mariam Alhammadi Thank you for your feedback. We are so sorry for the inconvenience you had to face the whole time. Our Customer Manager has contacted you via your email, please check your email for further information.
Aisha
Stay away from MeanBlvd.com! Terrible Customer Service and Policies - I wish I could give MeanBlvd.com a zero-star rating. Their customer service is abysmal and completely unresponsive. I've tried contacting them multiple times through email, WhatsApp, Messenger, and Instagram, and then only respond when you make sure you are on top of trying to get an answer from customer service!. They simply don't care about their customers. The policies they have in place for customers are laughable, as they don't follow them themselves. It's unacceptable and unprofessional. I highly recommend anyone considering shopping at MeanBlvd.com to think twice before doing so. You're better off buying directly from the brands they sell. If you do encounter any issues with this company, consider contacting the Vietnamese Competition and Consumer Authority for help. Save yourself the headache and avoid MeanBlvd.com at all costs. They rely on international customers as it is their largest consumer base, but also as they are easier to exploit out of providing good customer care. Please do avoid.
