meanblvd.comReviews of meanblvd.com

Response from meanblvd.comMay 13, 2026

Dear Carlos, We are sorry to hear that you are dissatisfied with your experience. However, we would like to clarify several important points regarding your order to ensure the information shared is accurate and transparent. The item you purchased was the Escapade Strapless Straight Across Neck Velvet Floor Length Dress. As clearly stated in the product name and description, this is a strapless dress only and does not include a cape or additional outer layer. The product information displayed on our website was accurate and consistent with the item delivered. We also offer a separate design called the Escapade A-line Cape Sleeved Velvet Floor Length Set, which includes the cape/sleeved component and is listed at a significantly higher original retail price of $2,086 USD. The difference in pricing reflects the difference between the complete set and the standalone dress item. Therefore, the sale price you received for the dress-only item was legitimate and proportionate to the product offered. Regarding your concerns about the promotion, the item was part of a final sale campaign, and our return/refund conditions for sale items were clearly stated in our policy prior to purchase. While we understand this may not have met your expectations, the order fulfilled was consistent with the product listing and our stated terms. We would also like to address the statement regarding communication. Our Customer Support team consistently responded to your inquiries via the available communication channels, and we retain records of these interactions as supporting evidence. Therefore, it is inaccurate to state that your attempts to contact us were ignored or left unanswered. In addition, our team requested an unboxing video as part of the standard review process in order to properly assess the concern raised. We value honest feedback, but we respectfully disagree with the claims that the listing was misleading or fraudulent, as the product information, pricing structure, communication history, and policy terms were all provided transparently prior to purchase. Best regards, MEANBLVD

Response from meanblvd.comMar 26, 2026

Thank you for your feedback, Veronika. We would like to clarify the situation to avoid any misunderstanding. After your order was placed, we informed you that the item had unfortunately become out of stock and sincerely apologized for the inconvenience. We then reached out to ask whether you would prefer a full refund or an exchange, but we did not receive a response from you at that time. As part of our policy, if we do not hear back from the customer after 30 days, the order is closed by issuing store credit. This is a standard process to ensure cases are properly resolved. However, customers can always contact us afterward, and we remain fully willing to process a refund or assist further based on their preference. On March 22nd, you opened a chargeback with your payment provider. As soon as we were notified, we accepted the case and processed your refund accordingly. We would like to clearly state that there was no intention to withhold your refund, and certainly no basis for the claim that this is a scam. We are fully transparent and prepared to provide all communication records and refund proof if needed. If there has been any misunderstanding or if you still need assistance, please feel free to reach out - we are always here to help and resolve any concerns. Best regards, MEANBLVD

Response from meanblvd.comFeb 25, 2026

Dear Mafaz Alhulifi, Thank you for taking the time to share your experience with us. We truly appreciate the detailed feedback you provided. We’re very sorry to hear that the dress did not meet your expectations, especially given the level of quality you were hoping for with a customized, premium-priced piece. We understand how disappointing this must have been. Your concerns were carefully reviewed with both our production and quality teams, and while the item was confirmed to meet our internal production standards for handcrafted, made-to-order designs, we fully respect your perspective and understand that this experience fell short of what you expected. As a marketplace working closely with independent designers, we take feedback like yours seriously and have shared it internally as part of our ongoing efforts to refine craftsmanship, finishing, and quality communication. We truly regret the disappointment caused and appreciate you bringing this to our attention. Should you wish to discuss this further, our support team remains available and would be glad to assist. Warm regards, MEAN BLVD Team

Response from meanblvd.comJan 26, 2026

Dear Sharon Miller Thank you for taking the time to share such detailed feedback with us. We’re sorry to hear that the material of the dress did not align with your expectations, particularly in relation to how it was described and presented. We understand how important fabric composition, texture, and movement are—especially for a design marketed as silk—and we recognize how disappointing this experience must have been. As a curated marketplace working with independent designers, we rely on the material information provided by each brand. That said, your feedback is valuable and has been shared with the designer for review, as accurate and clear material representation is something we take seriously. While we understand and respect that this item was purchased as a final sale, we would still appreciate the opportunity to look into your experience more closely. Please feel free to reach out to our support team directly so we can review the details and see how we may assist further. Thank you again for bringing this to our attention. Your feedback helps us continue improving the experience for our customers. Warm regards, MEAN Blvd Team

Response from meanblvd.comJan 23, 2026

Dear Bela Yasnev, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your disappointment and understand how frustrating this experience must have been. We sincerely regret that one of the blazers did not meet expectations in terms of details and stitching, and that the fabric quality of the other piece did not feel satisfactory to you. Your comments regarding product presentation and quality comparison are taken very seriously, as accuracy and craftsmanship are important to us. Regarding our return policy, we’d like to clarify that our current policy offers store credit rather than refunds, and this is stated in our terms prior to purchase. That said, we understand your concerns and truly appreciate you highlighting them. Your feedback has been shared with our relevant teams for further review and improvement. Should you be open to it, we would be glad to look into your order in more detail—please feel free to reach out to us directly so we can better understand the situation and assist where possible. Thank you again for your honest feedback. It helps us continue to improve. Best regards, MEAN BLVD

Response from meanblvd.comNov 28, 2025

Dear Bibiana, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify a few important points for transparency. After reviewing our system, we can confirm that your account reflects one order only, MBLVD26279, which you referenced in your review on November 6, 2025, with a value of over USD 1,500 as you stated. We do not have any record of additional purchases under your name. Regarding duties and taxes, please note that for return shipments sent back to the United States, U.S. Customs may apply import duties or processing fees depending on how the courier declares the return and how the package is assessed upon entry. These requirements are determined solely by U.S. customs regulations and are not controlled by our company. If you have any documentation indicating charges, we would be happy to review them and assist as best as possible. As for your refund, our Return & Refund Policy specifies that refunds are issued as store credit. Please note that store credit will be issued after we receive and assess the returned item. We understand that this process may feel lengthy, but it is applied consistently for all returns to ensure each item is properly evaluated. We take all customer concerns seriously and aim to resolve matters based on verified information and official guidelines. At the same time, we want to reassure our community that we follow clear and consistent procedures to ensure fairness and transparency for all shoppers. If there is anything further you would like us to look into, please feel free to share the relevant documents or details — we are here to help. Thank you again for your feedback. Best regards, MEAN BLVD

Response from meanblvd.comOct 2, 2025

Dear Kiera DiCicco, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. We always want our customers to be fully satisfied with their purchases, and this is why our return and exchange policy allows requests to be made within 30 days from the date of delivery. In your case, the order was delivered on August 2, 2025, and we received your request on September 8, 2025, which unfortunately was outside of our return timeframe. For this reason, we were unable to proceed with the exchange or refund request. That said, we genuinely regret that the sizing and product did not work out as you had hoped. We continuously review customer feedback to improve our sizing guides and product descriptions, and your input is valuable in helping us make these improvements. We completely understand your disappointment, and while we could not accommodate your request this time due to policy restrictions, please know that we remain committed to providing better experiences in the future. If you have any other questions or concerns, our team is always here to assist. Sincerely, MEAN BLVD

Response from meanblvd.comOct 2, 2025

Dear Yamama Almaaz, We sincerely apologize for the inconvenience caused by the incorrect item you received. This was an error on our side, and we immediately arranged for FedEx to pick up the package and ship the correct product to you. Unfortunately, due to a technical system issue, the pickup request could not be processed successfully. To resolve this, we offered two solutions: - You could return the item directly, with a full shipping cost refund within 24 hours, and we would ship the correct product immediately. - Alternatively, if you felt uncomfortable, we suggested opening a case with your payment provider to ensure full buyer protection. We understand your frustration, but since we did not receive further responses after August 31, we were unable to proceed with either option. Please rest assured that our intention was never to avoid responsibility — we remain committed to resolving such issues fairly and transparently. We value your feedback and will continue working to improve both our system and communication so situations like this can be handled more smoothly in the future. Sincerely, MEAN BLVD