Gina B.
The initial contact was confusing
The initial contact was confusing. No medical history was taken until after the 3rd scheduled appointment. The app is not user friendly. Services from the initial contact until post service review has to be seamless. My experience was not. My provider missed our last appointment. I called to inquire and haven't heard back yet (it has been a few days now). I liked my provider and liked that i could schedule appointments directly and not have to do it thru a 3rd party or app. It's an awesome concept and service and probably under normal circumstances I'm sure there would be more time to monitor things better. I feel the virus probably overwhelmed this service and probably others like it. I'm glad they were available when I reached out. I hope all the bugs get fixed and the left hand knows what the right one is doing. Oh, reminders are sent out but they are only sent out in EST, regardless of what time zone the patient lives. That initially caused confusion. I called and was told nothing could be done. That should be unacceptable.
Response from MDLIVEDec 22, 2020
Hi Gina, we're sorry that you had a confusing experience utilizing our services. If you would like to provide us with additional feedback so that we may help make your experience better for next time, please give us a call at (800) 400-6354.




