McGee & Co.Reviews of mcgeeandco.com

I would give negative stars if possible. I previously ordered a console and it was supposed to be white glove service but I had to assemble it myself. I had also ordered a dining table which wasn’t ready yet. I was told in writing that this table would be white glove delivery. Sure enough, shows up and we have to assemble it. $500 shipping and delivery to put it together myself. The table looks like target. Horrible quality. Wobbles and the wood looks cheap. $2000 to look like target. Never ordering from here again. I want my money back.

We ordered a light fixture in May. It's not Aug 15 and it has yet to arrive. Customer service continues to say it'll be shipped out "next week".

This company is a scam. Placed an order in June. Never told it was backordered, kept calling and they kept saying they would get back to me. Finally told them to cancel. Said they needed to get approval? WHAT? Then 5 min later I get an email saying it "Shipped" but no tracking info. total BS. SCAM CHEATERS, LIERS. CANT BELIVE McGEE would be associated with this. Can you say class action lawsuit coming...

I placed an order for a furniture item on their website. I received the wrong item on July 5th. I submitted a request to rectify the issue on July 5th on their website. Today is July 26th, the issue is still open. They did not make arrangements for the incorrect item they sent me. They have not sent me the replacement item. And, they have not issued a refund. I saw how long the process was taking and requested a refund 5 days ago, but have not received one nor any communication about getting one. I only received initial responses from a "Heather" when I submitted my issues via their support form online. At this point, the company has stolen my money and this is criminal. I'm going to file criminal charges against them. Update July 30th, 2024: The company has responded to this Trust Pilot review falsely claiming that they've yet to receive responses for me. I have several email chains responding to them, making it clear that I want a refund. This company is so shady and fraudulent.

I can't even count how many items I've ordered from McGee and Co that have arrived damaged. And the quality on many (most) of their items does NOT match their high prices. I purchased a coffee table from them last summer (the Herrin). When we unboxed it, we discovered it had several cracks along the joints where the wood slats had been glued together for the top of the table. They did replace it. However, within a month those same cracks started on the new table. My daughter in Nashville has the same table and when I visited her the following month, I discovered hers has the same exact cracks all over it in the exact same places! (That's three tables out of three at this point.) I contacted customer service and was told they have been having that problem with those tables and that it's a manufacturing defect....but there is nothing they (McGee) can do for me. (I'll actually replace "nothing they CAN do for me" with "nothing they WILL do for me.") So they sell a table (it's still sold on their website as we speak!) that they KNOW has a manufacturing defect, but if you buy it and your table cracks (which it will), OH WELL, you are stuck with a $2400 cracked coffee table. (Plus INSANE shipping costs.) Unbelievable.

We have spent over 50k over the last year and their customer service is horrible. The lost our bed and we had to wait 3 months for them to figure it out. A lot of there stuff is Four Hands products so save money and buy direct from them with better service

Do not buy furniture from McGee and Co. They do not return or exchange. This is not typical, I have purchased from RH, Pottery Barn ect.

Very disappointing shipping rates. I had 100$ worth of rewards which I basically paid for shipping alone. Bought two of the XL Bodie planters and shipping was 95$! Not a “reward”-ing experience. Atrocious shipping policy.