McGee & Co.Reviews of mcgeeandco.com

I WILL NEVER BUY FROM THEM AGAIN. I bought the Georgina Chandelier which I saved up SO long for as I thought this piece would be amazing in my home and took me a few months to save up for. I live in Canada so not only are these prices in American which are a lot more expensive for me. I bought the chandelier 22 days ago. There is now a 30% promotion...so from $1950 USD to $1365 USD which is a savings of 585 USD which is 817.48 CANADIAN. They will not even budge and reimburse me the difference. I also paid 600 dollars to have it imported into Canada. They have no idea the amount of money I have spent nor will make the exception to do it. They said I can return the chandelier and buy it at the sale price. How does that make sense??? I now have to pay to have it be sent back to the states. Zero customer service on their end. They have lost a huge fan of Shea McGee and of the McGee and Co brand. This probably won't make a difference to her or her company but I am so upset by this whole situation that I don't want to ever buy from there again. If I could give this a zero rating I would.

There are very distracting marks on the wood that was delivered and because we reported this outside of the 40 day window they are only offering 150 dollars back or a return - the reason we couldn't report the defect item sooner is because we were out of town and the reason we were out of town is beaucase they changed the delivery date twice and so shipment was extremely late. Obviously sending an enormous table back in the mail is not an option and 150 dollars off is insulting. They could send new legs or offer to pick up the table for a refund, or really they should be sending out a new table not asking us to return it. On top of all of this they still don't know what caused the marks and are 'looking into it'. Overall extremely disappointed in the customer service, I've been patient but buying a table that is faulty and marked and not offering a solution or to replace it is shocking. I even considered returning it and ordering a new one again but how can we trust the wood won't arrive in the same condition, months later and with no. promise of repair or replacement for a brand new item.

I have never written a Trustpilot review before, but after my recent experience with McGee & Co, I felt the need to write something. I placed an order for the Gingham Kids Chair on 8/30/24. When I ordered the chair, there was nothing on the website to indicate any sort of shipping delay. Today is 9/30/24, and in the last month I have not received any updates from McGee & Co. I reached out to customer service via chat, and was informed that the item is backordered and will ship on 12/30/24. How is a business this large experiencing such inexcusable supply chain issues? And with absolutely no communication to the customer? I will be sticking with other more reliable home decor companies, like Lulu & Georgia, Serena & Lily, One Kings Lane, and Restoration Hardware, and Wayfair.

Ordered our item almost 3 months ago and it continues to be pushed back. Their customer service team's response is that "backorder dates are subject to change". This was not ordered as a backorder it was ordered with a 4-6 week lead time. And not once was an email sent saying that has changed.

I placed an order 8 days ago and it still hasn’t shipped. When I called customer service I was told my order would be shipping out that day. My order still hasn’t shipped with zero communication as to why. This is unacceptable when every other retail competitor ships within a day or two.

Update 9/23: I submitted a claim on 9/3 and the issue hasn't been resolved. I recently bought a Cedar Lamp Shade from this company and one of the lamp shades arrived discolored and misshapen. Despite providing photographs to illustrate the issue, customer service did not address the concern appropriately and instead requested that I resend the pictures. This experience has been quite disappointing.

We ordered a light fixture that keeps getting pushed back. It’s been months and the customer service continues to say it’ll be “shipped next week”. We tried to cancel the order but they won’t allow us to cancel and have completely ignored the messages requesting to do so. I’d never recommend this company.

Overrated and OVERPRICED and terrible customer service. I’m so done with McGee and Co . Used to be good when they first started yet now the quality is junk, absolute junk. Everything is about how to make them more money - quality is junk! Everything feels disposable. Worst part is the shipping charges ! Do your homework… The few pieces that are good are made and manufactured by other companies. If you do your homework, you’ll save a ton of money and avoid terrible service .