McGee & Co.Reviews of mcgeeandco.com

I must echo many of the negative reviews below -with the exception of quality.; I have been fairly pleased with the quality of both furniture and accessories. My purchases date back to 2020 to present. With that said, my complaints have been r/t 1) prices are not competitive and when they have a sale, you’re not saving because they over charge on S&H or on some items add a exuberant special handing fee. If you know the supplier, you can find the same product elsewhere for less 2) if a item is on sale and is on backlog or there are insufficient numbers, you can’t purchase the item and thus lose out on the sale -when it’s finally available, the sale is off. 3) you are charged the full amount but yet you may wait months for the item to be shipped. 4) customer service is friendly but not helpful and sometimes you just want to talk to a person, not email. I don’t ‘feel’ they really care about their customers. My last purchase is a desktop clock that I’m still waiting for. (Trust me, I looked elsewhere before ordering from McGee and co ). It should have shipped within 5-7 business days. It has been 5 business days, and so far no tracking # 8 total days now). Seven days after the order I get an email that my order is “received.” It is customary with reputable companies to get this email within 24 hours and shortly after a tracking #, unless the item is not available. I’m sure the clock will eventually arrive, but I was expecting the clock by at least the 7th or 8th business day. In conclusion, this will be my last purchase from them. Why else do you think their website doesn’t have a place of reviews?

Bought a small entry way rug which was too dark. Did not realize there was a restocking fee of $60 and a shipping charge of $33 to return item. Don't order from this company unless you are 100% sure of your purchase. Be sure to read the horrible return policies before you order since many items are not returnable at all. Will not order anything from them again.

I ordered the "Walt Bed" and it took over 3 months to deliver. I was notified when I purchased the bed to expect delivery in 6 weeks, so I was already prepared to wait. I emailed them 4 separate times leading up to make sure the bed was still on track to be delivered when expected, and every time I was told "Yes it is on track". However, when the 6 weeks got here I emailed them back and they responded with "Sorry, there has been a delay and it will be another 2 months before you receive the bed". We finally received the bed last night. The only reason I gave 2 stars instead of 1 is the quality of the bed seems fine - definitely overpriced but it looks just like it did in the picture which is good. If anyone is thinking about ordering from them, be aware that the delivery time will probably be months before you receive the product.

I’ve ordered from McGee and Co twice and have had both of my orders messed up and received not so good customer service. The first time an item was completely forgotten and I had already waited months for the shipment to come so I just asked for a refund. The 2nd time the customer service rep was clueless on what she was doing. My item said it was “delivered” to a town nearby and when I contacted them they just said it’s been delivered and signed for and after I pointed out that it said a completely different town they said “oh that tracking must have been sent to you by a mistake”.. I called multiple times and left voicemails and nobody returned my call for days... At this point I noticed my item had gone on sale for 15% off ( I was within 30 days of ordering and most companies usually honor that discount and all I got was a no when I asked).. after four days they finally figure out what’s going on with my order. Honestly I’d rather support other small businesses if this is how I’ll be treated every time I order from you.

I want to love McGee & Co. I follow their show, Instagram, etc. I want to support their mission and be a part of their success however, it’s quite challenging to do. The first item I ordered I was sent a completely different item. I’m giving two stars because they were responsive and got me the correct item ASAP. I ordered sconces on January 4 that were on back order until February 5 which I need for a bathroom remodel. It’s February 12. I’ve reached out to customer service and no response. No sign of the sconces nor a potential ship date. I guess I will be ordering sconces elsewhere and hope they get in touch with me to offer my money back.

I'm giving them two stars because they've curated a cute selection of items. HOWEVER, everything there is insanely marked up. I have found the exact same items at Arhaus (another beautiful store) for literally a fraction of the cost. I'm not sure the reasoning behind this OR how they're getting away with it! They also will charge your card the full price of an item that they do not have in stock. I have purchased multiple items, was charged full price for them and then it took at least 6 months to receive them. One of those items took so long to get here, I ended up purchasing something else instead. When my Studio McGee item FINALLY arrived the told me I'd have to pay for the shipping back to them plus a 20% restocking fee!!! Seeing as I can get the exact same pieces at a different store for a better price and better customer service, I won't be buying from them anymore.