McGee & Co.Reviews of mcgeeandco.com

The rug I ordered in September 2024 was back ordered. I was willing to wait. It arrived 01 21 2025. I was shocked at its poor quality. The web site grossly misrepresented it. A hand knotted rug can have 25 to 1000 knots per inch. Rugs lass than 80 knots per inch are considered poor quality. This item has 16 knots per inch. I am shocked. It is a large dish towel.

I ordered a dining chair from them and had it in storage for a long time while I was remodeling my house and then when I finally was able to use it for a few months my husband who only weighs 165 sat on it and it broke the leg. cheaply made but also they wouldnt work with me on getting a new one or fixing it, super discouraging especially after spending thousands of dollars with them.

Waited a while for a console table. The order arrived via drop ship only which I was unaware of, since shipping was over 100 bucks. When I unboxed it, the item was defective. I’ve been trying to get a resolution to this, but nothing thus far.The shipping company is rude, and told me people wait months for furniture when I called for status. Yes sir, people wait months, but I chose an in stock item so I didn’t have to. Still waiting on the defective console table issue to be rectified.I’ll stick to companies like Arhaus, RH, and other places with good products and customer service. I will never order from them again!

McGee &Co takes their time to pick and ship their items and charge 15% of the total retail price on shipping. I placed oder from Boll & Branch, Pottery Barn and Zara Home on the same day. The order was delivered at my front door in 2 days and it’s free shipping. On the other hand the order from McGee &Co has not even been packed at the warehouse.

I placed an order on December 2, 2024. I still have not received a shipping date. I have contacted customer service on several occasions and was told I should receive a tracking number within 24 to 48 hours. Still nothing. I have tried to call to speak to a person only to hold on the line and then asked to leave a message. I will never order from this company again.

If you buy a product and the price dropped to a lower price, a good company would do a price adjustment. Not MaGee & Co!!. My items arrived late, the price changed and they didn’t want to adjust price for my order. I can’t even return my order because all items are subject to a $25.00 return handling fee. I’m very disappointed with this company.

I have placed several orders with them and was generally happy with their customer service, that is until I made a furniture order. The piece turned out to be on back order and that date keeps getting pushed back by many months and customer service won’t let me cancel. They expect me to wait 7 months for this order! We won’t even be living in the same house by then! They say they can only cancel if they hear back from the manufacturer. Otherwise I’m out of luck. Well apparently the manufacturer is ignoring them, probably because they really want to sell the item. Newsflash this isn’t how companies are supposed to do business, you take care of your customers FIRST by refunding them and then you as the company deal with the manufacturer behind the scenes. Never EVER buy anything high value from McGee especially if it's already on back order. (Why are they even selling out of stock items in the first place??) Really these business practices should be illegal.

I recently made a purchase from McGee & Co. for Christmas decor, and while I was initially excited by the website's beautifully curated products and imagery, my experience was ultimately disappointing due to damaged items, poor customer service, and the undisclosed resale of third party goods. Upon receiving my order, I discovered that several items were damaged—broken or missing parts—leading to immediate frustration. The Sword Nutcracker was sitting on the bottom of the box without packaging and golden bells were just thrown in the box. Given the premium pricing and the expectations set by the website, I was shocked to receive such poor-quality items. This lack of quality control was a major disappointment. But after spending some time unboxing, I realized many of the items were from a third party with a simple "McGee and Co" label placed over the original label a D either damaged or missing parts. When I contacted customer service to address the issue, the experience only worsened. The representative I spoke with was combative and uncooperative, questioning whether the damage had occurred during shipping, rather than focusing on resolving my initial issue, which were the damaged goods resold by a third party. When I expressed my desire to return the merchandise, I was met with resistance. Instead of providing a straightforward solution, the rep seemed unwilling to authorize the return, which only added to my frustration. McGee & Co. purchases their decor from third-party vendors and then relabels the merchandise under their own name. While this is a common practice, the company does not take the necessary steps to ensure the quality of the items before they are shipped to customers. In this case, it was clear that the products had not undergone proper quality control checks, leading to the subpar condition of the merchandise. As a consumer, this experience was both frustrating and disheartening. Not only did I have to deal with the inconvenience of damaged goods, but the lack of transparency regarding the third-party sourcing which makes me question the brand’s commitment to quality. When you shop with a well-known brand like McGee & Co., you expect a certain level of quality assurance and customer service. Unfortunately, my experience left me feeling that these expectations were not met. Furthermore, the time spent on trying to resolve the issue with customer service only added to the frustration. Instead of receiving immediate assistance, I was caught in a cycle of back-and-forth communication, with slow response times and no immediate resolution. The damaged decor not only ruined the holiday spirit but also wasted precious time that could have been spent enjoying the festive season. Eventually, the representative told me that they would allow me to return damaged merchandise and the third party goods but that she was going to "write notes in my account" about the purchase. I was left feeling as though I was being scolded like a child for questioning damaged third party merchandise. In conclusion, while McGee & Co.'s website and product images are visually appealing, the lack of quality control, damaged items, and unhelpful customer service turned my shopping experience into a negative one. This situation has underscored the importance for businesses to maintain high standards not only in product presentation but also in customer service, clear communication, and responsiveness. A good reminder that as pretty as marketed online goods are, buyer beware.