McGee & Co.Reviews of mcgeeandco.com

I have been a loyal McGee & Co. customer since 2020, I’ve admired and respected their style, ingenuity, and thoughtfully curated products. However, I have never been more disappointed in a company and its actions. I have been saving my rewards to use on a large purchase. As recently as a month ago, my points were fully intact. Now, without any notice, I’ve discovered that my rewards have been devalued by 80%. I understand the need for businesses to remain competitive, especially in today’s market. However, what’s most unacceptable is the complete lack of communication from McGee & Co. regarding such a significant policy change. When I contacted customer service, I was informed that the new rewards program took effect at the beginning of March. Like many consumers, I participate in various rewards programs, all of which have always provided advance notice of changes—no matter how minor. But this? This is a significant change that directly impacts loyal customers. Isn’t that the entire purpose of a rewards program to recognize and incentivize repeat business? When I requested to escalate my concerns, I was flatly told no—this is the new policy, and my feedback would simply be "passed along." This is not how a customer-centric company operates. If McGee & Co. values its customers, it should honor the commitments it made to them, not quietly dismantling its rewards program without warning. To say this has been a disappointing customer experience would be an understatement. As a result, I can no longer support McGee & Co. and will actively advocate for other customers who have been similarly affected. Where I once planned on furnishing my new home with McGee & Co. products, I will now take my business elsewhere. I sincerely hope the company reconsiders this decision before losing more loyal customers.

I am so disappointed that Mcgee & Co would be so unprofessional about their rewards program. I had 7800 points worth 390$ saved up to buy something. Was ready to order only to find out they changed their policy without ever informing me. Now my points are worth 78$ and their only response was along the lines of “we are sorry you are disappointed, but there is nothing we can do about this”. Truly unprofessional and a bad look. This is what a customer gets after putting 5,000$+ into buying things from them. I placed several order in the course of the past 3 months. Many order had items missing, broken or just extremely poor quality. I ordered a 95$+ table clock as part of a large order, and didn’t receive it. Pursued them to send a replacement and when the replacement arrived a month later, it was scratched up with the leather peeling on it. Because I was traveling and couldn’t return it in their return window (this wasn’t anticipated because they messed up the order the first time around), they offered a mere approximately 8$ to keep a 95$+ table clock that came in terrible condition. Won’t be shopping with them again!

My coffee table arrived cracked and they claimed it was a characteristic of the marble… lol a 3,000 coffee table should be perfect. Didn’t state anything about cracks in the details of the product… DO NOT BUY FROM THIS COMPANY

Their rewards program changed about 3 times and now my 35,000 points is worth $350. Before, it would’ve been worth $1750. No warning or anything. Don’t care to purchase thousands of dollars with them anymore.

We bought 5 Greely Stool after 2 months they started falling apart. we call and the company said they can't and won't do anything about it. they are expensive stools. Would not recomend to buy from them , bad customer service

I ordered 2 brown fringed ottoman and they arrive with different brown color between top and bottom. Totally different from what pictrued on site. Emailed support right away with pictures said they will look into it, rejected return saying they may appear darker due to studio lighting (yeah right) had to fight it for a week and they refunded me but no refunds of shipping and i have to pay for return shipping. Very disappointed from customer service and from quality is going downhill

Product was poor quality and over priced. Found comparable for 1/3 of price. Return policy is the worst I have ever experienced! They charge 30% to return unless you PAY for “hassle-free return” than you just pay 15% restocking fee. The worst.

Recently ordered the Rounded Edge Bath Caddy. Very poor quality as it is not made of wood but a plastic resin type product. The advertised color is weathered warm wood but it is indeed gray. It also is not long enough to fit across a freestanding tub. I do not recommend purchasing those product.