McGee & Co.Reviews of mcgeeandco.com

Unreliable company to work with. Partial delivery of furniture set and then failed to deliver remaining pieces. Only will allow cancellation of missing pieces so stuck now with partial set. Ridiculous company and policies. BEWARE.

If I could I would leave zero stars. In February of 2023 I purchased my first item from a catalog for a bedside clock. It was pricey but I liked it. Fast forward to August 2025. The clock stopped working and it wasn’t a battery issue. I called their customer service and was told to email in a video of the clock and they would see what they could do, which I did. Their response was that they couldn’t do anything due to the fact that I didn’t purchase a warranty. That was laughable as no “warranty “ was offered at checkout. The gold on the clock face also started to turn colors which I also brought to their attention in the email. They didn’t even offer a discount for a new clock; which they still carry; which I might have taken. Instead they have lost another customer for life. Cheap made goods in third world countries which they don’t stand behind. By the way Shea, I have clocks in my house that are 20 years old from Restoration Hardware and Pottery Barn that still work with battery changes. No one should purchase from them.

I am not sure the way they do business is legal under consumer protection laws. You can buy a piece of furniture and suddenly it will go on backorder after you order, by 4-6 months or more, and the backorder date keeps getting moved back. And they say you cannot cancel the order since it was already sent to the manufacturer. It's like a literal bait and switch. Also, design is good but quality is surprisingly poor.

I bought a used vehicle from these individuals. Brian is the person that I dealt with. They are professional schemers. I did not see the vehicle first hand since I blindly trusted these individuals. The car was shipped to me. When I first got the car I took it to my mechanic to have a brake job done in the car. I asked the mechanic to check the oil since a sticker in the windshield was missing. The vehicle showed that it had plenty of oil. A couple days later as I was driving the car started making a horrible noice, it was almost like shooting a gun. The oil gage came one and said the engine needed oil. I immediately drove to the mechanic who after taking a look told me that unfortunately I had been taken. He said that the engine had oil but what these unscrupulous individuals did was add a heavier weight oil in order to mask the problem with the engine. This is fraud but unfortunately for the amount of money and the fact that I would have to file a lawsuit where I bought the car which is in Waco I can not do it. Thee best I can do is file this complaint and warn individuals about these guys. Of course they washed their hands and did not acknowledge what they had done.

I ordered the Arthur Desk in Heritage White Oak desk from McGee & Co. based on the photos and styling shown online, which depicted a cool, neutral-toned finish consistent with the brand’s soft, natural aesthetic. What I received was a desk with a distinctly yellow, almost golden tone that looks dramatically different from the listing. I reached out to customer service with side-by-side photos and a polite request for an exchange. Despite explaining that my room has abundant natural light and that the desk’s tone is incompatible with the rest of my space, I was told the finish fell within “standard product variance” and no accommodation could be made. I tried again with a more detailed message highlighting how the tone doesn’t align with the advertised images or the brand’s usual palette — still no flexibility. I understand natural variation, but this wasn’t a subtle shift — it was a completely different look. For a high-end brand that emphasizes curated design, I expected more accountability and better customer support. Giving two stars because the desk is well-made and the design is beautiful, but I wouldn’t recommend purchasing furniture here unless you’re comfortable with receiving something that might look quite different from what’s pictured — and having no recourse if it does. I will post a review on the site with picture in thirty days. I think it’s also irresponsible that you can’t post reviews to the site sooner.

Their first priority is NOT customer oriented. Their ordering system is poorly run…they cannot make an address correction once an order is placed and refuse to issue refunds on unused/unpackaged items. I’m a designer who mistakenly ordered (2) dressers instead of (1). When I called the company to initiate a return, they were unwilling to issue a refund or help me come up with a creative solution. So, now I’m stuck with an $1800 dresser that I have to reimburse my clients for….I am VERY disappointed in their “customer service” and will never order from them again nor will I recommend them to anyone.

5/14- Ordered a white canister and shipping was slow. When it finally arrived, lid had a brown/yellow spot. They stated, I would have to go to shipping store, ship the product back, and once received they will send me a replacement... I included photos and emailed them within an hour of delivery received, so it's not like I'm lying.... If a product arrives damaged, you will be required to wait the full shipping period on top of being responsible for return shipping. Would never work with them again. I can't imagine the hassle if it's a more expensive item. It's just not worth it. 5/18 - Maybe instead of just reviewing this internally, you can provide me an update on where my replacement is? It was shipped back 3 days ago and I’ve got no replacement coming. I’ve already waited a long time and got a damaged item…..

If I could give negative stars this company would be deserving of that. I ordered 2 chairs ($1600 each) from this company. NO WHERE did it say that they were FINAL SALE. Including the receipt. Not to mention, I tried to return the chairs BEFORE they were even shipped and they would do nothing to rectify or even attempt to help. I would have been happy with even a credit but their Customer Service is absolute trash. I have decorated many homes and I would highly suggest you find your items from a reputable company. NOT THIS ONE! In my experience I have never had this issue happen and complete lack of customer service.