McGee & Co.Reviews of mcgeeandco.com

Wondering why some of the items on their website are the same items carried at Target but with a much higher price tag! Scandalous!

I ordered 4 very expensive sconces for my bathroom, along with a few other small items, and the sconces never arrived! I have called during business hours, left numerous messages and sent many emails trying to get a response. Nobody has called me back, and the one email I received, said sorry our system didn’t pick up your first email, but it’s funny that that email was connected to her response. She said she’d call me right away after speaking to the manufacturer. 2 weeks later, nothing! I found the exact sconces on Lamps Plus, in stock and much less. Beware!

Buyer Beware! Absolutely the worst customer service and completely nonresponsive. Either placed on indefinite hold or no answer. Their customer service hours listed on site are inaccurate too, because I've called during 'open hours' only to receive a message that they are still closed. I tried to order furniture to only discover a shopping cart error --- it was inadvertently double/tripling the quantity amounts. Even with a cleared cache it was spike my final costs and no way to fix the quantity amounts. Can imagine many have been scammed by this site error. I cannot believe Target carries a brand with so many complaints and issues!

I ordered In November and understand delays in this COVID environment but honestly for the price you pay, you would think it would be an amazing customer experience - oh contraire, this is the worst customer service experience I have witnessed in my adult lifetime. The communication has been almost non-existent on my order. The shipping info is basically erroneous and the tracking/shipping link is a dead link. It doesn't link to anything. Honestly epic fail McGee and Co. Perhaps you should spend less time on your entertainment channels and more time supporting your product line. I would not pay the premium. I expect the markup on their stuff is about 400% and for that, it should be an absolutely amazing customer service experience. I disagree with the earlier post about wanting to give them a 0. I would give them a negative number if I could. They simply do not seem to have the infrastructure of a sophisticated commerce enterprise. Disastrous.

Absolute worst customer service. I cancelled my entire order and will never order from this company again. 2 months after I paid for a dining room table and 4 chairs I received notification that the chairs were ready to be delivered. The delivery was canceled due to weather. I rescheduled. No show. Called they said that they were rescheduled. Turns out no they were not available for another 3 weeks. I asked for the status of the table 4 times! No response. I have cancelled the entire order. Do not waste your time with this company .. btw, when i called the delivery company the first time my husband and I both looked at each other when we heard a rooster in the background. Very unprofessional..

I would give a “0” if I could. My experience has been a nightmare. I ordered a console table and when it arrived, it looked nothing like the image on line. Extremely yellow in color and it was obvious something wasn’t right. The response I received from Customer Service was that they don’t do returns on furniture. They claim that every piece is inspected at their warehouse before delivery. I can’t see how this is possible since it was delivered in a box marked “made in China”. Clearly importing furniture and sacrificing quality control. The quality is awful with an extremely high mark up. Don’t make my mistake!!!!!

Beautiful furniture but the worst customer service! You are unable to speak to anyone. Have to depend on having texts or emails answered, which often times takes days! Items took months on end to ship. One item lost and it took months for a “claim” with the vendor to go through, to just have the item “re-appear” all banged up. Vendor sent item with no protection whatsoever and item arrived damaged! There is a huge disconnect between the store and it’s vendors and it will be the downfall of the store. BEWARE! Worst purchasing experience!

I can relate to many of these reviews. I have two orders that were placed over a month ago. Neither has been fulfilled and I can't get through to customer service. When I left a message, I received a call back two days later and was in a meeting so I couldn't speak to them then. She told me one of the items I'm waiting for was shipping. It still hasn't. That was over 2 weeks ago. I texted. A rep finally responded the next morning. I responded back and haven't heard from them again. That was 2 days ago. There hours say 8:00-5:00 M-F (which is terrible). It's Friday, 8:50 am. I just tried to call. No voicemail option; just a message that says they are closed. The Mcgee's clearly don't have the business knowledge and readiness for this online store. They should reset, help the many customer's waiting, and then start back up if they can get a more reliable supply chain and staff properly.