McGee & Co.Reviews of mcgeeandco.com

Honestly one of the worst home decor stores out there. Loved spending $2,000 on a bed and not having it assembled for me. Zero customer service support. Last time I will buy anything from them. You can purchase the exact same things at HD Buttercup and Shoppe Amber and get waaay better service.

RED FLAG - do not buy from them This company should be shut down immediately. Have spent significant money with this company to have only been given every excuse under the sun as to why I haven't received the paid for product. Truly amazing this company is still operating and scamming customers. DO NOT BUY FROM THIS COMPANY.

Horrible and shocking experience. Ordered a product that was packaged great but was obviously damaged before shipping. It’s actually shocking someone sent me a painting that was damaged this badly. Have been calling customer service and emailing them for weeks. No response, no email, no calls. I’m at a loss on what to do. I spend everyday several times a day calling and emailing with no response. I think I just lost $900 to this horrible company. Done with them and will be spreading the word. Buyer beware.

Ordering from McGee and co has been a very poor experience. I ordered over 6K of product in December 2020. The website duplicated the quantity for 1 painting and reduced the quantity for a bookshelf. I was charged however for 2 handling fees for the two book cases showing it was not my error but the website. There are numerous complaints from other customers with the same complaint online if you search. Instead of taking ownership of this, they told me they would return one of the paintings as a “courtesy”, had me pay for packaging and shipping. For the second bookcase they did order me a new one but said it wouldn’t arrive for another 2 months. After all this headache there is no discount, etc. The quality of things we received so far is good but Overall I don’t think this company has a good ordering website and their customer service practices are below industry standards.

I bought three jasper counter stools that were delivered in early October. Within a month, I emailed customer service and showed them pictures of the finish already wearing off the stools with normal use. The response I got was slow and not helpful. Over the course of the fall, the $600 chair has lost its grey oak look and is now a stark white. Finally, after multiple attempts in contacting customer service with very slow responses, I was given 10% off. They said because I was already given a discount - I wasn't. My designer got the trade price - that is not a discount to the customer. The discount hardly will make a dent in the cost to refinish the stool much less three of them. This company may have great aesthetic products but they are not a company led with integrity that stands behind their product, and the quality is simply not there; they will not last long. Buyer beware.

Apparently, I am not the only customer having issues with this company. I have been in contact with customer service for over a month now trying to figure out why my $1200 purchase has yet to be delivered. It was backordered until 2/6/2021 and was supposed to ship that week. I received and email stating that it would ship 2-3 weeks after the backorder date. 3 weeks came and went and I asked for an update. CSR told me unfortunately it would be 4-6 weeks. After I told her it was communicated it would be 2-3 weeks she emailed me with tracking from the logistics company showing it was picked up and in transit on 3/2/2020 and would arrive 3/16/2020. That date came an went. CSR told me that it can take awhile for the truck to travel across the country. Logistics then updated to a 3/23 arrival date. I called logistics yesterday 3/22 because I still have had any update. Logistics said they did not know where the truck was but was en-route and should arrive in my city "any day now". I check logistics today and new arrival date is 4/9/2021. I reach out to McGee and Co. and the CSR manager informs me the table has not been picked up yet, but let her know if I want to cancel my order? Canceling my order does not solve the issue! BUYER BEWARE!!!!!! You may never get your product. My purchase date was October 2020!!!

Agree with all the comments. Shocking customer service and delivery times given the price and high profile of this brand. Great aesthetic, horrible experience.

emailed customer service. Was interested in purchasing a rug and a few items that were featured on one of the videos. Also, asked if they could share paint color. Was told by customer service, no, they would not share the items due to the fact the customer "paid" for the McGee and Co experience and it would not be fair to them. How can you purchase items from them if you cannot locate it on their site? Just wanted to buy the rug . Live in the south, unable to "drop" in at their store.