McGee & Co.Reviews of mcgeeandco.com

Response from McGee & Co.Oct 28, 2025

Hi, Jordin! We’re so sorry to hear that the delivery timeline for your Danielsen Rug has not met your expectations. We understand how disappointing it is when an order doesn’t arrive as anticipated! Our rugs typically ship within 5–10 business days; however, the transit time can vary depending on the carrier and delivery location. Because this is likely a freight shipment, the transit process can take a bit longer than standard deliveries. Based on the current information, however, your rug should still be delivered well before the end of November. We sincerely apologize for the frustration this has caused and truly appreciate your feedback. We’ve requested additional information from you here so we can reach out directly to assist and ensure you receive your rug ASAP!

Response from McGee & Co.Oct 15, 2025

Hi, Sally! We’re so sorry to hear about your experience and truly appreciate you sharing this feedback. We wanted to clarify that your order was placed on October 10, and our items typically ship within 5–10 business days. One of your items shipped the same day your order was placed, and the remaining items shipped on October 14 - the same day our Customer Experience Team followed up with you. We understand how important timely delivery is, especially when coordinating international forwarding, and we’re sorry for any frustration this caused. Your feedback is important to us, and we’ll be taking it into account as we continue to improve our communication and service. Thank you again for your patience and understanding!

Response from McGee & Co.Oct 7, 2025

Hi, Helen! We’re truly sorry for the delay and for the challenges you experienced with your order and cancellation. Due to a high volume of orders and communication, our team has been a bit behind, but we’re working diligently to fulfill all orders as quickly as possible. Our current lead time is 3–5 business days. We also recently transitioned to a new customer service platform and are thoughtfully refining our AI system. We know there’s room for improvement and greatly appreciate your patience as we enhance the experience for our customers! In the meantime, we have requested additional information from you to ensure we get this resolved right away. Again, thank you so much for your patience.

Response from McGee & Co.Oct 2, 2025

Hi there! Thank you so much for your feedback. We are so sorry to hear about your frustrating experience and sincerely apologize for the lack of communication you’ve encountered! We understand how disappointing this must have been, especially when trying to find the status of a delayed order. Recently, we transitioned to a new customer service platform with the goal of better serving our customers. This includes the introduction of AI support, which we are actively working to optimize and improve. While we’re excited about these changes and the potential they bring, we also recognize there is still much more work to do to ensure a smooth, responsive, and holistic customer experience! Your feedback is invaluable in helping us identify where we are falling short, and we really appreciate you for taking the time to share it. Please know your concerns have been heard, and we're committed to making meaningful improvements. In the meantime, we have requested additional information from you so we can reach out directly and make this right.

Response from McGee & Co.Oct 2, 2025

Hi, Kim. Thank you so much for taking the time to leave us a review. We are terribly sorry there was a problem with your order and, furthermore, for the runaround you experienced while trying to get it resolved. That is absolutely not the experience we want for our customers, and we sincerely apologize for the frustration it has caused. We see that our supervisor reached out to you yesterday to get this taken care of. Please know that we are actively working to optimize our processes, and your feedback regarding our customer experience is truly invaluable in helping us improve! If there’s anything else we can do to assist, please don’t hesitate to reach back out. We’re here to help.

Response from McGee & Co.Sep 25, 2025

Hi, Ben! Thank you so much for taking the time to provide your feedback. We want to deeply apologize for the frustration you’ve experienced and that your rug ultimately did not meet your expectations. We are taking your feedback very seriously and are truly sorry for the experience you’ve had with our team. This is not the standard we hold ourselves to, and we will be working diligently to address and improve these areas as quickly as possible. We understand how disappointing this has been for you, and we will be reaching back out to find an adequate solution to make this right. We sincerely apologize again for your experience, and we appreciate you taking the time to share this feedback so we can improve.

Response from McGee & Co.Sep 23, 2025

Hi there! We’re so sorry for the delays and the frustration you’ve experienced. While we did recently transition to a new customer experience platform, that’s no excuse for the lack of communication you’ve encountered, and we truly regret how this has affected your experience with us! We’ve requested some additional information since we weren’t able to locate any correspondence under the name “Ter.” Once we have those details, our team will reach out directly and make sure your order is taken care of right away. Thank you for bringing this to our attention! We appreciate your patience and the opportunity to make this right.

Response from McGee & Co.Sep 23, 2025

Hi, Juliana! We’re so sorry for the delays you’ve experienced and completely understand how frustrating this must feel! We’ve requested additional information from you since we weren’t able to locate any correspondence under just “Juliana.” We did recently transition to a new customer experience system, but that’s no excuse for the delay in getting back to you. Please know our team is ready to step in and make this right, and once we have your details, we’ll ensure your case is taken care of right away. Thank you for bringing this to our attention. We truly regret the inconvenience and appreciate your patience as we work to resolve this quickly!