McGee & Co.Reviews of mcgeeandco.com

I don’t get it.. this company seems so reputable, and their designs are so beautiful…. But the way they treat their customers is just yuck. I ordered a pendant light that I later realized wasn’t that great (both size and quality were of concern to me), I initially paid $26 dollars for shipping (which is ridiculous if you ask me and defeats the purpose of doing “sales” where you end up paying way over what you expect at checkout), anyways, I thought I would at least be refunded full amount when I decided to submit a return for that item.. Nope! They charged me $26 for shipping AGAIN, plus some restocking fee of $36 that I’ve never heard of and never had to pay at any other store. I ended up losing $62 just because their product sucked, basically. Needless to say, I’m so disappointed in Mcgee & Co.. I just discovered the brand and absolutely loved their designs.. but business and customer service is not their strong suit.. they should just stick to Pinterest.

DO NOT WASTE YOUR MONEY! For investment pieces such as these, I expected customer service to be far better. I bought a $2,000 dresser from them, only for it to come with the drawers jammed, and not opening well at all. Instead of sending a furniture repair person, or offering a replacement, they are having me, the customer, find a repairman. Unacceptable. I ordered a product that was suppose to come functional, it did not, so it should not be on me, as the customer, to fix the problem. Listen to the other 70+ one star reviews & avoid McGee and Co.

This company has been an utter and complete disappointment. For how expensive their items are- their customer service should be exceptional- however, this company has the absolute worst customer service i have Yet to deal with. I ordered 2 Goodman pendant lights- and McGee and co sent 1 incorrect pendant light. Both lights were to be bronze with white on the inside- and they sent 1 with white on the inside and another with gold on the inside. I contacted McGee & co 2 days after the 30 day window. Unfortunately, it fell over Memorial Day weekend when the electrician was hanging the lights that we noticed. McGee and co sent a very brief email response back saying that was nothing they could do for their wrong doing because I was 2 days out of the 30 days window. I didn't Want a refund- i simply wanted to send back the incorrect shade they sent me and receive the correct shade i should've Had in the first place. Most of their stuff is sourced from other vendors. Save your money- and go else where! This was 1200 down the drain on something that was incorrect from the time of shipping on their behalf!

I received a rug that was defective and I immediately set up and return. They received the rug 22 days ago and have yet to refund me the over 1K I am owed stating they need “confirmation from the claims department.” I have the tracking, the rug was delivered. I will never order anything from McGee again.

BUYER BEWARE! I purchased a furniture item March 2022. Their third party shipper, Werner, communicated multiple times it was scheduled to be delivered. It never arrived and neither Werner nor Studio McGee could confirm where the item was. After waiting another month, with no updates, I asked to be fully refunded. Studio McGee claimed to file the refund and one week later, no refund received. I followed up and Studio McGee said the refund was filed as a “claim” and it could take an additional 1-2 weeks for approval… Studio McGee, you owe me money. Please listen to your customers and be better!

Terrible experience with this company, just like so many others. Waited months for the Antoni Dining table, then waited another month while it sat at a warehouse 40 min away, then upon delivery found out the legs were not delivered with the table. After chatting with the delivery guys, we found out that 10 other tables were shipped without legs. TEN! So it was not just our bad luck. The options were to wait for another order (4-6 weeks AGAIN, but who knows at this point) or request a refund. We opted for the latter, we could not stomach giving this company our money (nearly $7k) after the utter and complete failure at all levels. AVOID MCGEE AND CO. AT ALL COSTS.

Please do not order anything from this company. Their business practices are suspect at best. I ordered a pricey cabinet 6 months ago, and only received the cabinet but not the base it sits on. I was told it shipped a couple of months ago and haven’t received it. The same thing happened with a mirror I ordered. Do yourself a favor and go elsewhere.

What a horrible experience. I ordered two items (a small framed picture and a large canvas artwork piece) in May 2021. Shipping date kept getting pushed back due to framing for the little piece being unavailable. They did not attempt to go ahead and send the large, main item. Months go by and I keep getting the run around. They eventually sent me other frame options for the small piece which were not on par with the original so I elected to wait for that frame to return with the promise that it would be only a few weeks. Meanwhile, after ~ 8 months of waiting the large piece is 'discontinued' but suddenly they were able to send me one despite still waiting on the small piece (why did this not occur months ago?). Large piece arrived in TERRIBLE damaged condition for the price I paid. They could not send a replacement because it was now 'discontinued'. Got a refund for the large piece and now here we are 11 months after the order and I'm still waiting on the small piece. Last month they supposedly mailed the small piece but 'it got lost in the mail' and now its backordered AGAIN until June (13 months post original order for a small piece). Ridiculous liars.