McGee & Co.Reviews of mcgeeandco.com

It has been a very frustrating experience purchasing from McGee and Co. Every time I have a question I cannot get in touch with a customer service representative. I leave messages and emails and 50% of the time somebody responds. Also it appears the customer service representatives are extremely young and have no knowledge or decision making power which is very frustrating. I have had things miss priced last miscommunicated Dropped with packing materials that I could not dispense and now I am waiting for a couch that should’ve been here a month and a half ago. I was told that it shipped over a month and a half of that it should’ve arrived a month and a half ago. I have asked for somebody to call me and I am still waiting to talk to somebody with some authority to discuss the situation.

Haven’t received my item and it’s been weeks since I ordered it

The product photo was gorgeous but the actual item was an entirely different color and misshapen. Extremely disappointing.

I ordered some artwork and was super excited to get it but that never happened. The tracking showed it was shipped and then shipped back but they didn't have it. I waited 3 months for the artwork only to have it get lost and no solution given except for a refund. Complete waste of time!

I ordered a bed frame after many delays finally received it. it was then missing the hardware and took over 3 months to get after many phone calls with customer service, emails, and follow up emails. No one cared. I will never be shopping here again.

It was awful. Everything I’ve ordered has been delayed. One of my items was delivered damaged TWICE. I was so frustrated with the process that I canceled the order and asked for a refund. It was like pulling teeth to get someone to help me sort things out on top of everything else!

The wallpaper arrived more than a month after I ordered. The run on the wallpaper had so much waste to match the pattern so I just gave up. I wish they had at least sent me a coupon code for waiting so long for my order.

They just don’t get it. If they want to sell luxury items, they need to compete in the luxury market, and as much as I love McGee & Co, they don’t hold a candle to Restoration Hardware, Room & Board, and even West Elm in regards to the customer experience... I’m not sure there’s even a focus on McGee & Co’s e-commerce business vs. their design business, and it really, really shows. The entire experience from purchase to shipping to returns to customer support is just bad. Bad, bad, and bad again. They’re confused, I’m confused, we’re all confused! This shouldn’t be the case when spending thousands of dollars with any business. As much as I want to support a growing business, they’re simply very unprepared and very lost. With this, I’d recommend ordering elsewhere. You can easily search the product name on Google and you’ll find the exact same thing being sold by other notable retailers.