McGee & Co.Reviews of mcgeeandco.com

Ordered 2 pictures of wall art on August 7th and paid for both them and 69 dollars for shipping, which was to take 10-12 weeks. The only response I get is when I have to waste my time during work hours and email support who just makes us excuses. Last I asked for a refund and they said they cannot refund as it’s in “the shipping phase”. Bull****. They also said was marked urgent and going to ship within 1-3 days on Nov 16th. It’s Nov 22 and heard nothing, no shipping confirmation, nothing. Will have to consider legal action to get my money back? Will never order again. Hilariously the same artwork is now on sale. How? They don’t even have it. Update. They have responded that they will refund my money. Get another star for that…..

Ordered Christmas ornaments in early October. Despite the posted lead time of 5-7 days, they sent me “update” emails for over a month claiming their fulfillment system was being overhauled. When I finally checked in, I was informed they were “lost in transit”. Wondering how something the never even shipped in the first place was lost (???) and am assuming they lied to cover their error. I was then asked if I wanted a replacement, to which I, the customer, had to inform them they were sold out. I was refunded, but this was the first and last time I ever shop with this company. The other item I got was nice quality, so it’s unfortunate that their ordering system is so incredibly bad. I’m just glad I learned my lesson before I ordered something more important. This company is a hot mess and I’d avoid at all costs.

10-15 Business days for Claims department to address the issue of a damaged shelving unit. The large shelving unit was delivered and was poorly packaged resulting in damaged merchandise. Shipper suggested I reject the delivery. I tried to call customer support to ask their advice and only got voicemail. I rejected the shipment. I don't have the shelving unit. Subsequent email conversations from Support indicate it will be 2-3 weeks before the claims department can even review and address my claim. This is an expensive item and clearly I shouldn't have to wait 3 weeks for a refund. Poor customer service. UPDATE...prompt refund was given within 24 hours of me writing this review. I shouldn't have had to escalate to a manager to get the refund.

Leather looks cheap…like plastic.

Haven’t received it yet and it’s been over three weeks. Reached out to customer service and they said it was in the “shipping process” and would ship shortly. Then received an automated message a week later saying that my order can expect a 14-18 business day delay. Great communication

Issue with the product. Contacted customer service who said they would get back to me and never did :/ pretty disappointing!

It is very difficult to talk to a human being. It is also very difficult to change your address with the company, even before an item has shipped. I was told the item I ordered had already been delivered (2 months prior), and it had not. Also, my item arrived damaged and will have to wait months (again!) for a replacement. Beautiful products, sucky service.

Had trouble with the shipping and when they finally arrived I was very disappointed because of their inferior quality. The frame stands don’t hold my pictures straight at all and are very flimsy. Not even using them.