McGee & Co.Reviews of mcgeeandco.com

Response from McGee & Co.Dec 11, 2025

Hi, Jen! Thank you for taking the time to share this feedback. We sincerely apologize for the experience you’ve had! You’re absolutely right to be frustrated. The delay in hearing back from us is not acceptable. We have been managing an unusually high volume of communication recently, but that in no way excuses the lack of timely response or the difficulty you faced trying to reach someone. Your time matters, and you deserved better service than this! We did check on your case, and we can see that a member of our team responded to you yesterday. We’ve also followed up again today to make absolutely sure you’re being taken care of and getting a resolution as quickly as possible. Again, we truly apologize for both the inconvenience and the added stress this situation has caused. Thank you again for bringing this to our attention. Your feedback is incredibly important, and we’re committed to making this right for you as soon as possible.

Response from McGee & Co.Dec 9, 2025

Hi, Leah! Thank you so much for sharing your experience. We’re sincerely sorry for both the delay in our response and the frustration it created. While our communication volume has been unusually high this holiday season, that does not excuse the lack of timely, human support you should have received. We understand how disappointing this has been, especially given the expectations that come with a premium purchase. We’ve reviewed your case and can see that one of our supervisors has been working with you directly. She will be reaching back out shortly to ensure every remaining detail is fully resolved and that you feel supported through the finish. We appreciate you bringing this to our attention. Your feedback is being taken seriously and shared internally, as this is not the standard of service we aim to provide.

Response from McGee & Co.Dec 5, 2025

Hi, Lisa! Thank you so much for taking the time to share your feedback. We are truly sorry for the experience you’ve had and completely understand the frustration and disappointment here! We have had an increase in volume recently and that has caused some delays, but that’s no excuse for the lack of follow-through or the silence you’ve been met with. We have requested additional information from you so we can reach out directly and get you taken care of right away. Again, I’m so sorry for the runaround and the delay. We appreciate your patience, and we’re going to make sure this is handled promptly from here!

Response from McGee & Co.Nov 25, 2025

Hi, Pamela! We are truly sorry for the frustration and lack of support you experienced, as well as the delay with your refund. That’s not the level of service we aim to provide, and we understand why this left such a negative impression. We are currently seeing higher-than-usual contact volume, but I want to be clear that this is not an excuse. We’re actively making improvements to ensure customers can reach us more easily and get timely help. I’ve reviewed your order and can confirm your return has been processed and your refund has been issued. You should receive (or may have already received) an email confirmation. If you don’t see it, please check your spam/junk folder. Our Director of Customer Experience has reached out to you directly via your original email thread to confirm the details with you and is there to provide any additional support you may need. We appreciate you sharing this feedback. It's taken seriously and helps drive real improvements!

Response from McGee & Co.Nov 20, 2025

Hi, Roxanne! Thank you so much for taking the time to share your experience. We're truly sorry for the disappointment this caused. Our Production Team carefully reviewed your photos and confirmed that the areas you’re seeing are part of the rug’s intended design and texture, but we completely understand that it doesn’t match what you expected, and that’s not the experience we want you to have. We truly appreciate your feedback and will be sharing it with our teams so we can do better in how we represent our pieces. Most importantly, we want to make this right — someone from our team will reach out to you ASAP to help resolve this. Thank you again for bringing it to our attention.

Response from McGee & Co.Nov 19, 2025

Hi, Sue! Thank you so much for sharing your feedback with us! We’re very sorry to hear about the confusion surrounding our lead times. When you reached out to ask about our standard shipping timeframes, our team provided the general information that parcel items typically ship within 3–5 business days, while furniture pieces vary depending on whether they are made-to-order or in stock. Each item on our site displays its specific lead time directly on the product page so you can review before purchasing. Since an order was never placed, it seems there may have been a misunderstanding regarding those timeframes, and we sincerely apologize that this led to frustration. We never want our policies or communication to feel unclear, and we truly appreciate you bringing this to our attention! Thank you again for your feedback. It helps us continue improving the clarity of our shopping experience.

Response from McGee & Co.Nov 19, 2025

Hi, Lynn! Thank you for taking the time to share such detailed feedback. We’re so thrilled to hear that your ordering experience, shipping timeline, and the tree itself were all satisfactory. We truly appreciate you highlighting the aspects that went well. That said, we’re really sorry for the disappointment surrounding the promotional pricing. We understand how frustrating it can feel to see a significant discount appear shortly after making a purchase, especially on a high-value item. While our promotional policies follow the same structure used by many retailers in our industry, we recognize that this does not lessen your frustration, and we sincerely apologize that it left you feeling undervalued! Your feedback is incredibly important to us, and we will be sharing your comments with our team as we continue evaluating ways to improve and elevate the customer experience. Ensuring that our policies feel fair and customer-centric is a priority, and insights like yours help guide those ongoing conversations. Thank you again for taking the time to share your experience with us. We appreciate your honesty and will use this feedback to make meaningful improvements wherever possible.

Response from McGee & Co.Nov 11, 2025

Hi, Jessica! We’re truly so sorry to hear that the ottomans didn’t meet your expectations. We completely understand how disappointing it must be to receive items that look different from what you anticipated, especially given the care and investment that goes into each purchase. This certainly isn’t the experience we want for our customers, and we sincerely apologize for the frustration this has caused! Unfortunately, we weren’t able to locate any prior correspondence from you, but we’d really love the opportunity to make this right. If you could please reach out to our Customer Experience Team through our website via chat or reply directly to your order confirmation email with your order number and a few photos of the ottomans, we’ll be happy to review and assist further. Thank you for bringing this to our attention and giving us the chance to help!