McGee & Co.Reviews of mcgeeandco.com

Update as of 9/23/22: My stools were finally delivered, but in the wrong color. So not only was I charged the full $2,400 for these stools prior to them even being shipped out, now they are the wrong color. I will say that their customer service has been very good so far. I have communicated with a customer service person via email numerous times and also spoken with a supervisor upon request and they both were very nice and helpful. I will update again once everything is resolved. So far, not impressed at all. I ordered 3 counter stools on 9/5/22 and received an email on 9/10/22 that my order had shipped. When I clicked on the tracking information in that email, it states "records not found" for my order. So I emailed customer service on 9/13/22 and they assured me that a label had been created and that my order would ship in "a few days." It's now 9/20 and my order still says "records not found," so I emailed them again. This time, I was given a completely different carrier to check my order status and it states "delivered" on 9/14, even though I have not received anything and my order had not even been shipped out at that point. Nobody answers the phone either. I paid over $2,400 for these counter stools, so I expect someone to return my phone call and provide me accurate information about my order status or give me a refund.

Ordered my package 10 August 2022. All items have still not been delivered. Some items that arrived were broken as it was packed so poorly. Customer care is inefficient… not sure what to do or how to get a refund.

My order never came no matter after how many phone calls or emails I sent. This was 5 months ago. My first order got messed up and then the next one that arrived, only one item arrived instead of 2. Very angry and disappointed with the customer service.

The product is good, service is not. Takes extra long and If I did not follow up, nothing will not happen . You your support service is not functioning well . No body answers the phone. I have ordered items from your competition, delivery & service is very smooth.

Very very disappointed !! On the website it says that it’s 38.7” wide and it’s actually only about 18-19” wide . Too small to even look good above my fireplace !

I ordered 3 items - 2 of which were vases in different sizes. As beautiful as the photos may be, it’s a disgrace to see how much they charge when the items arrive entirely broken or chipped. If you are in the business of shipping fragile goods, make sure the packaging is handled correctly

Not impressed. Quality is not great. Delivery time is very slow. And no word on the second item in my order.

I have read all these comments and assumed only people with complaints write here and It'll be fine to buy a small thing from Mcgee & Co. I have bought mango wood carved pedestal riser. It was nothing like in the pictures!! I don't think it was mango wood at all. A terrible product has arrived. DO NOT EVEN BUY A SMALL THING FROM THIS WEBSITE.