Seattle I.
Avoid sourcing for clients.. terrible trade discount and return policy.
We were looking forward to sourcing from Mcgee for our upcoming client projects and after our first purchase, we will avoid Mcgee for trade & retail. We will also let our customers know about their lack ofcustomer service and return policy. Our client did not care for the color of the stools we ordered and unfortunately, Mcgee would not accept the return. Apparently they don't allow returns on unused and in original packaging. Such a disappointment but good to know that we will now avoid this company for our future projects. Such a shame... source from trade vendors with similar style. Their trade discount doesn't justify sourcing from here either.
Response from McGee & Co.Sep 28, 2022
Hi Kieran! Thank you for taking the time to provide us with this feedback regarding your McGee & Co. orders and experience. We sincerely appreciate it and have taken this to heart. Providing an effortless and above and beyond customer experience is crucial to us, and we truly regret all of the disappointment and inconvenience we have caused you. We have shared this feedback with the appropriate teams to continue to review how best to improve our processes across the board.