McGee & Co.Reviews of mcgeeandco.com

Placed order for 5 items on 8/26/22. Received 3 items on 10/5; received artwork on 10/15 (arrived damaged—all four sides of the frame were gouged); still have not received a pillow cover (was not back ordered at time of order placement, nor is it back ordered now ( according to the website today, 10/20/22). I placed an order for a wallpaper SAMPLE on 9/19/22. According to most recent email, sample was shipped on 10/19/22… a MONTH to ship a sample! On 9/19/22, as a result of a Trust Pilot review regarding the original order placed on 8/26/22, McGee & Co replied, “…your order is being picked and packed to ship now. You should receive your tracking information shorty, via email.” Shipping did not happen… no email with tracking information was received. After contacting customer service directly, I was told all items including the picture would be shipped by 10/10/22. After contacting customer service again on 10/11/22 regarding the remainder of order that had not been delivered, was told customer service would reach out to the vendor of the artwork. No word on the last pillow cover that had not been shipped. After receiving the damaged artwork on 9/15, reached out to customer service again… was asked to send pictures of the damaged art and packaging. Packaging was intact, so would appear artwork was sent in damaged condition. Doesn’t seem to be quality control between McGee and vendor. Was initially told the artwork return would take 2-3 weeks to process then 3-4 weeks for shipping time. ( This after waiting 7 weeks from initial order date to receive the artwork). Subsequent email on 10/18/22 informed me replacement request had been made. No estimate of delivery date. There has been no communication regarding the last part of the order (the pillow cover) except for 10 robo emails stating orders could take up to 14-18 days from original time frame…this order was placed on 8/26/22. This has been extremely frustrating and I have lost trust in the veracity of communication from customer service. Can’t believe a company as big as McGee & Co could be this unorganized.

I ordered an ottoman from them. After many shipping delays, I received the very small ottoman. I sent it back on the truck and was charged half the price I paid for the ottoman to ship it back. Two $1400 chairs I ordered from them weren’t even delivered by a company that helped me get them in my house. I love the show and am extremely disappointed with this type of service.

Update: Before this review was posted, I did receive an additional 10% credit back while I'm waiting for my order to be fulfilled. I will provide McGee & Co. the information they are requesting and see if we can figure this out. -------------------------------------------------------- I am trying so hard to remain positive, but my frustration has continued to grow. I ordered 3 things back on 18 September. I did see that ship times would be delayed 18 days; however, we are now on business day 22 and although I have heard from them saying: "Hang tight! It's on its way!" I've still contacted customer service twice now. The first time, she said it would be sent out by the end of that week (10 October give or take a day), yet here it is 18 October, and it's not been shipped out as of yet. They did refund my shipping cost--thankfully--but in my email, I stated that treating customers this way is bad business. They sure are kind and their emails are lovely, but it doesn't rectify the situation. 18 days is a LONG time to wait, but even that's not the real truth. I'm guessing it will be closer to 30 days by the time it's all said and done for IN STOCK pieces. Bizarre. Magnolia started being the same way, and it's really disappointing.

I ordered this in early September (website indicated it was available for immediate ship) & still have not received the item. McGee Customer service has been no help in rectifying this situation.

I ordered some small decorative items (NOT on back order) on September 5,2022. I still have not received my order. Every time I call customer service, I wait for 30 minutes and no one answers. I have also been charged already for my order and supposedly it’s still processing. It’s ridiculous that I’m still getting emails wanting me to buy Christmas gifts. They would not arrive on time! I will definitely buy items from other vendors.

Sadly my experience had been poor with this brand. I purchased my first piece, a leather ottoman. The shipping communications were poor from the start. We received the ottoman and within a few days, the leather was appearing cracked and dry and whatever filling they used, it’s already deflated in many areas. I’ve owned leather furniture and this is not normal, this soon. I realize leather wears over time but not in a few days. It looks terrible. Even guests have commented. I requested a return and was told that they normally don’t accept returns but she is willing to honor it this one time but that I’m responsible for a 15% restocking fee plus have to figure out and pay for return shipping. This piece is huge. I don’t even know where to start to package and ship it. Also I don’t think it’s fair to have to pay for shipping on a piece that is terrible quality. McGee should be more thoughtful when a customer is dissatisfied. I will Not be recommending this brand to anyone. Now I’m stuck trying to figure out how to get rid of this piece that I paid $1700 for and the quality is worthless.

I debated writing this review but I’ve had terrible experiences with my last three purchases. All three were never delivered around the date that was given when I purchased them. I’m still waiting on my last order (frames and soap) and it has been a month.

Terribly slow claims department. They sent me WRONG color chairs. Now approaching 2 weeks just for them to even process the claim to replace them. No news on when the replacement chairs are being shipped. While the customer service agent was empathetic and quick to respond, this delay is processing a claim is unacceptable. UPDATE 1: After this review went up, I was notified of the processing of the replacement order for the new products. UPDATE 2: 14 days later, the replacement order still has not been shipped.