McGee & Co.Reviews of mcgeeandco.com

I waited for the Black Friday sale to order a rug for my sons room and shelled out $700 for it. I received no email confirmation but my card was charged. I have called every day since I placed my order on Nov 21 and no one has called or emailed me back. My sons new room reveal is part of his Xmas present and this is completely unacceptable. Zero communication. Feels like fraud. Save urself the time and money and go to Target or way fair for ur home goods or amber interiors. I think McGee is trying to scale up too quickly and leaving customer service in the dust. Definitely not a good reputation that they are making for themselves. I hope someone in their company reads this. Trust me. DONT ORDER! I wish I would’ve come to this forum and have read the reviews before I placed my order. I ultimately had to call my bank to dispute the charge.

I ordered the Bethany chest Feb 2022. The ship date has consistently been pushed back just as it approaches the most current ship date. I have had to initiate the majority of communication regarding the cheats delivery dates. I just received yet another notification of delay, all while the item remains listed on the website with a 10-12 week lead time. Bottom line, if you want your items in a timely manner with open direct communication meeting expectations outlined prior to purchase DO NOt order from McGee and Co. I have noticed the same chest offered on other websites and wonder if they might have been more successful at delivering the product in a timely manner

Like everyone else. The ABSOLUTE worst!! Charge you thousands of dollars up front and then take FOREVER to ship anything. Even better when something arrives, they tell you a few days later. We are in 2022. And the return shipping plus the restocking fee is absolutely obscene. Do yourself a favor and buy from SHOPPE AMBER INTERIORS. A lot of the same product but a company that is actually run well, and frankly better style.

Terrible customer service and shipping in my order. I ordered a swatch on October 16 and have yet to receive it. I called customer service several times only to get voicemail after waiting online for a long time. I also emailed several times to find out how long this swatch will take. They kept making excuses, but still no swatch. I was hoping I would like the swatch and then order the rug. I have now missed all the black Friday and cyber Monday sales. Why would it take almost a month and a half to receive a simple swatch? It’s really too bad because I think their items are quite nice. But I will not be buying from McGee and Company. Please do not reply with the standard explanation that you’ve given so many other poor reviews. I’ve read your explanation and I still don’t think it excuses you from horrible customer service.

No updates on Christmas items, plus home decor items I ordered almost 3 ago weeks ago. I paid shipping fees on top of extra handling fee. There is no excuse for the long shipping delays especially when you pay premium shipping prices.

I wish I would have done more research about this company before considering placing an order. What I thought to be a genuine, small but prestigious company that has obtained recognition from all over the place has turned out to be the worst. The level of customer service is beyond unacceptable. At this point a refund should be issued. The holidays will be over by the time I receive my items. Claiming issues with the fulfillment team at this point in time is unacceptable. This company does not respond to your emails or messages. Days after a message is sent a generic response is emailed, and the game continues for days. It does not matter how big or small and order is- processing and/or shipping should not take weeks or months. And neither should a response from the company themselves. Buyer BEWARE!!! Order only if you are in no rush to receive an item. Such a shame- high expectation that went down the drain. Hope they can make this right.

I have received 2 orders from McGee and Co that were missing items, had broken items and contained items I never ordered. No one answers the customer service number provided and it takes days for customer service to respond to an email. I have been communicating with customer service for well over a week about the first incorrect order and am still waiting on a shipping label to send the items back for a refund. You would think after waiting weeks to receive the items and the most expensive shipping costs I have ever paid the correct items would arrive and be in one piece. Strongly discourage anyone from ordering for McGee and Co. I have an entire home to refurnish and plan to take my business back to Restoration Hardware and Williams Sonoma.

Ordered two small items with published 5-7 Day shipping times in October. Still has not arrived and no information. Yet, they send advertisements daily.