McGee & Co. was created in a spare bedroom with lots of big ideas and no room for fabric samples. After many late nights of brainstorming and collaboration, husband and wife team, Syd and Shea McGee decided to take what was a small business for a stay-at-home mom and turn it into something much more.
McGee & Co. (mcgeeandco.com) has 557 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
Also known as
McGee, mcgeeandco.com
Website
mcgeeandco.com
Category
Furniture Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The "Frayser Organic Bath Collection" towels I ordered were horrible. Given the price, you'd think they'd be super high quality, but I've had them for a month now and I can't use them because they leave fuzzies everywhere. I've washed them and taken a lint roller to them and the fuzzies are never ending. It's extremely disappointing. DO NOT ORDER.
Response from McGee & Co.Mar 23, 2026
Hi, Ryann! Thank you so much for taking the time to leave us a review! We're so sorry to hear these towels did not meet your expectations, and that the quality has been disappointing. Our Customer Experience Team will be reaching out to you so we can review and assist!
MI
Miki
Ordered 2 pendants and the shipping…
I ordered 2 pendants and the shipping cost was over $300. Before purchasing, I confirmed that I was able to get additional chain to install the pendants on a vaulted ceiling. When I ordered the additional chain, they told me that they do not have the chain in stock and that they do not have a restock date. I cannot use the pendants without additional chain. I asked what they can do in this situation since the additional chain is not available and I am unable to hang the pendants at the correct height without the additional chain but they had no solution and it was past the 30 day return time frame so too bad! I tried to call the customer service phone number from their website but I got a recording that the only way to contact them is through email. I will never order from this company again! Stay away from McGee and Co!
Response from McGee & Co.Mar 12, 2026
Hi, Miki! We’re terribly sorry to hear about your experience. The misinformation you received and the lack of support you encountered are not acceptable, and we take full responsibility for that. Your feedback is extremely valuable and will be shared with our teams so we can improve moving forward. In the meantime, a member of our Customer Experience Team has reached back out to you in the same email thread to resolve this and make things right immediately! Thank you for your patience, and again, we sincerely apologize for the frustration this caused.
HM
Heather M.
Horrible customer service
The owner seems great, but the customer service agents are horrible. I was supposed to have a nightstand delivered today. Waited during my delivery window, was not delivered. They offered no help. You can't even call this company, you have to wait for an email back. I won't be ordering from them again, there are plenty of better furniture shops.
Response from McGee & Co.Mar 9, 2026
Hi, Heather. Thank you so much for taking the time to share your experience, although we are terribly sorry to hear it was not positive. A missed delivery after you cleared your day, followed by a difficult interaction when you sought help, and a response from our team that didn't meet the moment - this fell short of the experience you deserved, and we take full responsibility. We also hear you on accessibility. Being able to reach a real person when something goes wrong matters, and it's something we are actively investing in as we build out an elevated phone support experience. Our Customer Experience Supervisor will reach out to you personally. Your trust means everything to us, and we look forward to the opportunity to make this right!
JP
Jen P.
beware: shipping appointments 2/7 days a week
I know people usually write reviews when they are extremely disappointed, but I wanted to note to customers living just outside Philly that this company will only ship 2/7 days a week. If you need a shipping appointment it can only be on Tues or Thurs. and of course c/s says I can go pick it up myself, or cancel with a restocking fee (notified after my purchase and about 15 automated calls from the shipper!) Metropolitan customer service handled the situation and made an exception, but really disappointed with McGee & Co. This service for such an expensive item makes no sense to me.
Response from McGee & Co.Feb 26, 2026
Hi, Jen! Thank you so much for sharing your thoughtful feedback! We truly appreciate it. We're incredibly sorry for the frustration you experienced trying to schedule your rug delivery. We understand how disappointing it must have been to learn about the limited delivery windows after your purchase, especially for an item of this price and size. That’s not the kind of experience we want anyone to have!
While we don’t have direct control over the availability of local delivery agents, we fully recognize that these partners are an extension of the McGee & Co. experience. When something feels inconvenient or disjointed, it reflects on us, and that matters. We are actively working with our delivery teams to improve flexibility, communication, and overall coordination so the process feels seamless from start to finish.
I do see that our team is currently working with Metropolitan to secure a delivery date outside of the typical Tuesday/Thursday window, and I’m glad they were able to make an exception. That said, we know it shouldn’t require extra effort on your end to make that happen, and we’ll continue pushing to make this smoother moving forward.
Thank you again for the candid feedback. It helps us identify where we need to do better, and we’re committed to improving this experience for you and for future customers.
JG
Jared G.
Crap AI-slop service, and no way to stop getting their catalog on
No way to stop getting their catalog on their website. It is all just so wasteful. Then their AI-Slop customer service just sends you in circle to do a simple task like stop sending a catalog.
Response from McGee & Co.Feb 23, 2026
Hi, Jared! We're so sorry to hear this has been your experience. We completely understand how frustrating it is to keep receiving a catalog you don’t want, and we certainly don’t want to contribute to unnecessary waste! We’re not currently seeing any prior requests tied to your review, but we’d really like to get this taken care of for you. If you can email us at [email protected] with your full name and mailing address, we’ll make sure you’re removed from our catalog list as quickly as possible. We also appreciate the feedback about your experience with our AI support. We’re actively working to improve it so simple requests like opting out of a catalog are handled smoothly and without frustration. Thanks again for your feedback!
KP
KP
please cance
Hi,
Can you please cancel my order 1014813. It's a green plaid rug. I have been trying to reach out through email, but I am not getting an answer. I don't want to deal with having to get a prepaid label and the restocking fee. Can you please just cancel it. No one has responded to my email and I don't want to get my credit card involved.
Thank you,
KP
Response from McGee & Co.Jan 6, 2026
Hi, Karnika! Thank you so much for reaching out to us. It looks like our Customer Experience Team has assisted you with this issue. If there is anything else you may need, please do not hesitate to reach back out in the existing thread we have - we are always here to help!
JO
John
I purchased two soap dispensers from…
I purchased two soap dispensers from them and they started peeling shards of metal and corroding within days of use. Do not purchase from this company. I had to throw them away.
Response from McGee & Co.Jan 5, 2026
Hi, John! Oh, no! We are so sorry to hear this. Please reach out to our Customer Experience Team with photos we can review - we are eager to make this right and get this resolved for you right away!
AL
A L.
Paid for pricey furniture pieces that were listed as shipping in 5-10 business days and nothing has shipped!!
I am running out of options and not really getting a response from McGee Customer Service in a timely manner. I am back and forth on email with days between responses, and they are not taking phone calls. I spent $5600 on two pieces of furniture (one appears to still be in stock and the other I noticed is now on a “join the waitlist” even though my order went through before that. Both were to ship between 5-10 business days. I paid for these November 13 and still have not received either item (one still shows online that it is shipping in 5-10 business days) and have zero indication when I will. I see I am not the only person having issues. Very disappointed. I realize this is a popular site, but this is poor business practice.
Response from McGee & Co.Dec 11, 2025
Hi, there! Thank you for sharing this feedback. We sincerely apologize for the experience you’ve had and completely understand the frustration and disappointment here. With an order of this size, and the trust you placed in us, you absolutely should not be left waiting without clear communication or updates. We have been experiencing a very high volume of inquiries, but that is not an excuse for delayed responses or the difficulty you’ve had reaching someone. You deserved timely, proactive communication, and we're truly sorry that hasn’t been your experience. We have requested additional information from you here so we can reach out directly and get you an answer and resolution ASAP. We're committed to making this right for you!
