McGee & Co.Reviews of mcgeeandco.com

Awful experience with this company. I placed an order once that was great. I then thought about ordering matching items, added everything to my shopping cart… I saw $49 for shipping and thought “no way” and decided not to order. 5 weeks or so go bug and the items that I never ordered arrive a week or so apart. I check my email, no confirmation. I check our credit card and I was charged. I left a voicemail, no one called me back. I email back and forth with a rep.. takes days bc of constant lapses in communication on their end. I explain, we search for the order- there’s no packing slip and no email confirmation. They then tell me that the order was placed without phone number or email address. Ummm how?! I’ve never heard of this. So I ask them to help resolve and for a return label. They tell me I need to pay to ship it back. So $49 in shipping for items I didn’t place to come to me and likely $75+ to return.. for a $331 order. They are the worst. I asked for someone to call me and the rep never responded. Update: over a month later, awful reviews, and disputing through American Express the company was suddenly “happy to help” send a return label. I’m still out the $49 shipping for the order I didn’t place and the ridiculous amount of time and nerdy spent on this. The customer service representative was also short and didn’t even say goodbye before hanging up. Never ordering from this company again. Do better.

Just like everyone else, I never received the table I ordered back in March of 2022. It said it was 4-6 weeks on backorder. Okay. I waited. Originally for the end of May. Then June. July. October. I ended up canceling the entire order ans got a full refund. Customer service was helpful in that aspect. However, every time I asked for an update they only told me what I wanted to hear. Why don't you just remove items on your website that are never in stock? How about stop selling items all together if you can't ever get them in stock. The blake dining table is still out of stock to this day. 1/1/2023.

Very Disappointed and don't recommend purchasing from McGee at this point based on customer service quality/experience. Our coffee table took 6 months to arrive and it came damaged so contacted customer service immediately with all the info to request a return/refund. It initially took 4 days worth of phone/calls and emails to get a hold of somebody to request a return, which is still pending close to 3 weeks later. Multiple calls and emails again to get an update and no real response. Why does it take 3 weeks to process a refund and why isn't anybody answering the phone or email in a timely manner? If I can't get a refund in 2 days (which will be 3 weeks waiting time) I am going to have to reach out to the BBB, Consumer Protection Agency and Texas Attorney General and dispute the charge on my credit card because this ridiculous.

I was waiting to write this review as customer service has been very helpful for me. I was refunded the shipping charge and treated kindly as I expressed my concerns. It has now been 6 weeks since I ordered and I was informed on two separate occasions that 2 items I ordered were now out of stock (including one that still appears to be in stock according to the website). If they were experiencing shipping/fulfillment delays, this should be specifically stated on their website so that one can determine if waiting two months for small home decor items is worth it. The website misleadingly states 3-7 business day lead time for most items. This is completely unacceptable. I am hoping this review will lead to my order shipping as I am very frustrated and upset. I am a huge fan of Shea and her design, but disappointed that after 1.5 months, the warehouse issues have not been resolved.

HORRIBLE Experience. I should have read the reviews on here before making a purchase, but like many others I was drawn in by the nice designs and good sale prices. I ordered 4 items around black friday and, as of the date of this review, I still have not received one of the items. The other three items came only a couple of weeks ago, many many weeks after the promised delivery date. I have tried reaching McGee & Co. customer service via phone multiple times and every time I sit on hold for 10 minutes before the automated message comes on saying to leave a message. Also tried reaching out via email, and was told "your item will ship soon and we will provide a tracking number when it ships". That was three weeks ago, the item still has yet to ship. It is unbelievably disgraceful that any company selling high-value goods like this would be so careless and difficult to work with. EXTREMELY aggravated by their lack of service and communication overall. I will NEVER EVER be buying from McGee & Co. again and I will be advising everyone I know to stay away from this company. BUYER BEWARE!!!

I bought a Merry Christmas sign on November 14th and it’s almost Jan 1 with no update as to when it’s coming. Customer service keeps telling me “it’s prepping to ship, 5-7 business days” and it’s been well past that. I ordered a few stockings for Black Friday and they randomly showed up to my door with no shipping notification. I can’t even believe shipping length and terrible communication is even a thing with technology today. Do the owners even realize this is hurting their business, or they just have too much money to care? It’s honestly ridiculous. Never ordering from them again and will definitely be telling others about this.

Worst customer service ever. I ordered a rug during Black Friday sale. It was dropped on my driveway by a freight company several weeks later and when we unrolled it, it was the wrong one. They do not answer their phone, you have to file your “claim” via email, and at this point they are telling me it could be another 4-6 weeks before they decide if they are going to send me the rug I actually ordered Or if they are going to refund my money. What??? I’m out $900 for their incompetence? Buyer beware

Do not purchase from this company. They have a TV show and the couple seems extremely professional, however, I have never experienced such bad customer service buying online. They DO not answer the phone. The only reason they got back to me is because I had to take matters into my own and reach out to my credit card company. We purchased 4 Greely Chairs, (leather) very pretty chairs, however, they were defected. All of them had stains on the leather and the wood in some areas had black marks, the bottom of the chairs had slight holes as if the product had not been finished and all chairs except 1 had a different natural color than in the pictures. I reached out 4x on the phone and several emails. After, 5 days they reached out to me, saying they do not do chargebacks and that they would have someone reach out to me and pick up the chairs. I never got a phone call from the company. After a week, someone knocked on my door to pick up the chairs. I am still waiting to get my money back....