McGee & Co.Reviews of mcgeeandco.com

I placed an order on 3/24/2023, it's now 4/16/2023 and my "in-stock" purchase still hasn't shipped despite repeatedly reaching out to customer service for updates/help. I was assured last week by customer service that the item I bought and paid for is in stock and would ship by the end of last week however, it still hasn't. The McGee and Co website says to allow 7-10 business days for larger items to ship - I'm currently at 16 business days for one dining bench and there's no end or help in sight. (The ordered was placed over 3 going on 4 weeks ago.) I will not order from McGee and Co again and would suggest you avoid it as well - it's not worth the headache. *UPDATE: 4/17/23* I cannot replay to McGee and CO’s response below (replied 20 minutes ago) However, for future potential shoppers; McGee and Co absolutely have not been in touch with me today/even replied to my last email asking for an update which was sent the same day as my original post here. McGee and Co has not provided an update with an expected shipping date for my, again, in stock item ordered on 3/24/23. My order is still listed as “unfulfilled” and I have not heard from them at all.

Please invest in your customer service. You shouldn’t call a number and get a “the mailbox is full” message every time you call. It’s been this way for years. Email is no better. We love the furniture but this might be the worst customer service of any company we have ever dealt with. It’s 2023, invest in a chat function or hire more remote CS agents to answer calls.

I placed an online order over the weekend when they are closed. There was a duplicate order so within 5 min I sent an email to support requesting the duplicate order # be cancelled. Monday morning when they open they emailed be saying the order can’t be cancelled because it’s already shipped. I’ve ordered multiple times from them before and it typically takes 1-2 WEEKS for an order to ship. Then looking up the order using the link provided by their CS, It clearly states the “item NOT shipped yet”, so they were lying. I provided proof of the online status and then they never responded after that. Also, you called 10X after to see if you can speak to anyone and no one answered the whole day. Their CS lies and then they don’t provide actual support.

I am an interior designer from New York. Back in September I ordered two table lamps from McGee. The order was not processed until November and I get an email almost monthly telling me the order has been delayed. I would like to know more about the status of this item and have reached out to McGee on multiple occasions by both phone and email and have received no response. This appears to be a large design studio and retail sales company however they clearly cannot handle the retail end of it. As much as I love their products I WILL NOT be ordering from them in the future. Please be wary. Maybe you can stick with the stock items there but if there is a problem which there often is then you will not be able to reach anyone!

Called to initiate a return because the website couldn’t find our order number and email address. That’s the first issue. Called at 4:40 mountain time and was put on hold for 10 minutes to look into things only to be hung up on. Called back at 4:54 (mind you says that they close at 5) and they had already turned their phones off. Interestingly enough the message says the fastest way to get in touch is to leave a voicemail, yet the voicemail is full. Making returns this difficult is not a way to win us over.

Wish I could give it zero stars. After MONTHS of delays I finally get a table in for the delivery company to say it was damaged and they had to send it back. Finally got another table delivered to my house months later with ZERO hardware. I emailed customer service who blew me off saying someone would be in touch with me to send the hardware. After getting zero communication again I emailed and they said they can’t send me the hardware (for my $4000 table) and sent me a link to Amazon on the screws and bolts I would need. Not to mention this is an extremely heavy dining room table I cannot flip over myself. Beyond shocked at how horrible this experience has been. Buyer beware!

IMPOSSIBLE to get in touch with. Have an order that has been delayed one month that says shipped but is perpetually "waiting for carrier." Reached out to customer service multiple times - they do not pick up their phones, and the voicemail for the supposed customer service line is full. No response to an email sent four days ago either ....

Horrible product quality. We ordered six of the Ryne chairs - $2000. The legs started detaching within less than a year. I called customer service, and because they were beyond the 30 day return policy, they wouldn’t stand behind their product. My husband is a woodworker and attempted to repair the chairs. Unfortunately they are constructed in a way that doesn’t allow for a repair solution. We also spent $1000 on bar stools that are starting to fall apart. Final complaint: the Emory dining table is laminate - not solid white oak. Buyer beware!