McGee & Co.Reviews of mcgeeandco.com

More problems with each order I've placed. I have now made the decision not to order from McGee & Co again. I placed an order at the beginning of December. A month later, when some of the items had not arrived, I sent an email to the company and was told that those items were no loner available. Meanwhile, I had been charged and was not issued a refund until I demanded one.

Very pricey for China quality. And items were damaged during shipping.

I received the wrong item. I reached out by phone and email and didn’t receive help either time. Order # 537187 email sent on 3/28

Everytime I have ordered from mcgee and co the communication regarding shipping has been so delayed. So delayed in fact that I would receive items months after and get shipping notifications AFTER items were delivered. Several items delivered have also had small defects that I chose to remedy myself rather than deal with customer service and more delays. For the price of these items I would expect faster shipping and better customer service. In fact this survey is being sent to me 6 months after my last order. My date of experience is randomly selected as my review remains the same for any and all orders from mcgee and co.

First of all when I initially placed my order in November I was under the assumption it was then submitted to the manufacturer. However, I received a notification in February that my order was never submitted to the manufacturer when I placed my initial order in November. Second issue I encountered was with my shipping notification. I received an email my order shipped but the link to the tracking information did not work. After reaching out to support and getting a working link I finally was able to see that it was in transit to the distributor. Third issue I encountered was with the third party used for delivery. They only gave me two days to choose from for scheduling delivery and the first day I tried to pick would not let me schedule. I had to pick the secondary day instead which does not work for my husbands and I schedule. These were our only 2 options. I have been extremely disappointed in the experience so far. The McGee and co brand has beautiful and unique pieces but honestly not worth the aggravation if this is how the experience is going to be any time you order.

Items never shipped despite multiple emails that they had. Had to contact customer service multiple times across all of their channels to get a response. Was eventually refunded but took forever and very disappointed at the excuses this company made as to why my order hadn’t shipped several weeks after placing.

As you read through each of the replies to the reviews over the past two years you get the impression that McGee and Co have been sincere about improving their shipping process and customer service interactions however, all of the comments about poor customer service and shipping are still accurate. Nothing has changed. I wish I would have read through the reviews before we ordered a piece of furniture because everything that is described in these reviews happened to us. To be fair, I will complement Gabby, manager in customer service for finally resolving the issues and refunding our shipping charges for the extreme delay. She finally made arrangements for our item to be delivered locally from their warehouse after learning that our order was lost. McGee and Co is located in Salt Lake City so you would think they could figure out how to deliver an order locally to a customer in their own city but they can’t even do that. We would never order anything again from McGee and Co. Their shipping tracking system is worthless as it provides no real-time tracking information. They really need to overhaul their entire shipping process and consider changing their third party shipper and train their customer service agents on how to follow up with their customers in a timely manner.

Do not buy anything here. They false advertise the color of their tables and would not allow for a free shipping return. I waited 5 months for a damaged table.