McGee & Co.Reviews of mcgeeandco.com

They sent us damaged pendants, it has been over two weeks in battling with them proofs of the damage and they are only agreeing to return the shade portion of only one pendant when both are clearly damaged along with the chains. I now have to find a way to hang them in such a way as to make the damage parts less visible which is quite impossible given they are pendants.

We bought a wood bed frame roughly 18 months ago - took 6 months to deliver which was tolerable given the hope for quality. After using for a year we strongly regret the purchase. This bed squeaks at every movement like no other bed frame we have ever owned. My cheap college dorm metal frame bunk bed held up better and made much less noise and who knows how much abuse that bed took. McGee & Co does a fantastic job marketing themselves as a premium brand, but the reality is, we will be avoiding their products - if you are reading this review site take this review, and all the others, as your warning. It’s great they respond to every review with how sorry they are but that doesn’t come close to how sorry we are for buying this bed frame.

We own 5 of their very popular Greely Counter Stool. Our home/kitchen has even been shown and featured in several magazines and has received a lot of public exposure due to its popularity in a Parade of Homes. 3 of the 5 barstools have broken footrest rungs and it's barely been 12 months with light use. Customer service was prompt and clear. No warranty, but here is a 15% discount to buy some new bar stools from us. I get that 4k isn't an insane amount of money but I would have expected a little more effort. A lot of our furniture in the rest of our home has come from Restoration Hardware. Unlike McGee and Co, they are top-notch. Seriously best customer service of any company I've ever worked with and they've been consistently good for the decade we've been ordering with them. We've spent close to 200k on furniture with Restoration Hardware, and looks like we'll continue to do such. Stay away from the rebranded over-marked up Wayfair items you find on McGee and Co. If you absolutely love something you've seen on McGee and Co and are tempted to purchase anyway, save yourself some money and grief by doing simple google image search for the McGee and Co product, then purchase it one of of 24 other places for less money. Even better, buy from a quality retailer like RH.

Ordered the Molly Counter Stools and used for less than one year. Two of the stools have broken already (one snapped while I was sitting on it - I weigh 130lbs for reference….) At $775 a piece I would have expected them to last a bit longer… when I emailed their customer service they basically told me there was nothing to be done. Terrible customer service and terrible quality products.

Run for the hills...HORRIBLE customer service. I bought a piece of art that was just complete junk. They said they would send a label to return it and before accepting I clarified what the total of my return would be. They replied with the full price I paid. Today I received a credit to my AMEX less 73.00 they charged apparently to return though they I have in writing they were returning for the total. Running this business in NOT what the Mcgees do best. I can't seem them staying in business with the reviews I read.

I had ordered a few fabric and wallpaper swatch samples and they were all delayed a significant amount of time. So much so that I had to move on with my project without them. The out of stock items are frustrating as well. I‘ve submitted email alert requests for specific colors of items and have received multiple emails that the item is back in stock only to find it is in stock in the other color, not the one I am waiting for. I have also been waiting on another particular restock and am signed up for email alerts. This item was then listed in their memorial day sale page. I was eager to purchase only to find out it is still out of stock. They have lovely items but the shopping experience is disappointing and makes me want to avoid shopping with the company all together.

I needed to return some items and sent an email to customer service. I received an initial response, but never heard back from them even I sent numerous follow ups. The phone number was always busy at the time I called.

I ordered two baskets and they both were damaged upon arrival. I emailed Mcgee with photos and they gave me 15% off my next order! Why would I want to order again when what I got was damaged and I was only offered 15% off a future purchase??